[JRACLOUD-68252] Attached pdf preview not working - Create and track feature requests for Atlassian products.

Type: Bug
Resolution: Obsolete
Priority: Low
Component/s: Issue - View (Internal developer use only)
Labels:
- jracloud-stale-triage

Support reference count:
3
Symptom Severity:
Severity 3 - Minor
Bug Fix Policy:
View Atlassian Cloud bug fix policy

Description

Currently it is not possible to preview a PDF file attached to a Jira issue

Steps to reproduce

Open an issue
Attach a PDF file
Once the file is attached, click the file icon to preview it

Expected results

File preview is displayed

Actual results

Message saying Ouch! We can't load the PDF. is displayed

Environment

It occurs on both Safari and Chrome.

Additional information

In the below video, is possible to see how the errors occur.

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pdf-bug-chrome.mov
3.99 MB
12/Dec/2017 4:29 PM
pdf-bug-safari.mov
2.76 MB
12/Dec/2017 4:29 PM

Assignee:: Unassigned

Reporter:: Gabriel Senna

Affected customers:: 0 This affects my team

Watchers:: 3 Start watching this issue

Created:: 12/Dec/2017 4:25 PM

Updated:: 20/Aug/2019 1:46 AM

Resolved:: 20/Aug/2019 1:40 AM