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  1. Jira Platform Cloud
  2. JRACLOUD-68252

Attached pdf preview not working

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      Description

      Currently it is not possible to preview a PDF file attached to a Jira issue

      Steps to reproduce

      1. Open an issue
      2. Attach a PDF file
      3. Once the file is attached, click the file icon to preview it

      Expected results

      File preview is displayed

      Actual results

      Message saying Ouch! We can't load the PDF. is displayed

      Environment

      It occurs on both Safari and Chrome.

      Additional information

      In the below video, is possible to see how the errors occur.

        1. pdf-bug-chrome.mov
          3.99 MB
        2. pdf-bug-safari.mov
          2.76 MB

            [JRACLOUD-68252] Attached pdf preview not working

            Dylan added a comment -

            Hi all, we're closing this issue because there have been no reports of it re-occurring in the last 12 months. Please feel free to comment or contact support if this is still impacting you and we will be happy to re-open and assess.

            Cheers,
            Atlassian Support

            Dylan added a comment - Hi all, we're closing this issue because there have been no reports of it re-occurring in the last 12 months. Please feel free to comment or contact support if this is still impacting you and we will be happy to re-open and assess. Cheers, Atlassian Support

              Unassigned Unassigned
              gsenna Gabriel Senna
              Affected customers:
              0 This affects my team
              Watchers:
              3 Start watching this issue

                Created:
                Updated:
                Resolved: