Non recoverable error during cloudImport: Import task failed: [Error occurred while running the task. Please contact support.]

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    • Severity 3 - Minor

      Summary

      Jira import is failing with errors similar with https://jira.atlassian.com/browse/JRACLOUD-67172 (which has been closed as resolved). However, there are slight difference in the log, which indicates that they're of different variance.

      Environment

      • Jira Cloud

      Steps to Reproduce

      1. Perform import from Cloud to Cloud

      Expected Results

      Import went successfully

      Actual Results

      Sample Warn Message:

      removeUser(*****) failed

      Sample Stack Trace:

      com.atlassian.crowd.exception.runtime.OperationFailedException: removeUser(*****) failed
	at com.atlassian.crowd.embedded.core.CrowdServiceImpl.removeUser(CrowdServiceImpl.java:486)
	at com.atlassian.crowd.embedded.core.DelegatingCrowdService.removeUser(DelegatingCrowdService.java:172)
	at com.atlassian.crowd.embedded.core.FilteredCrowdServiceImpl.removeUser(FilteredCrowdServiceImpl.java:50)
	at com.atlassian.jira.bc.dataimport.identity.DefaultIdpSafeOperations.removeUser(DefaultIdpSafeOperations.java:68)
	at com.atlassian.jira.bc.dataimport.identity.UsersAndGroupsImportHelper.purgeUsers(UsersAndGroupsImportHelper.java:115)
	at com.atlassian.jira.bc.dataimport.identity.IdentityImportHelper.performMigration(IdentityImportHelper.java:105)
	at com.atlassian.jira.bc.dataimport.CloudImportTaskRunner.performTasksOnImportDb(CloudImportTaskRunner.java:276)
	at com.atlassian.jira.bc.dataimport.CloudImportTaskRunner.lambda$null$2(CloudImportTaskRunner.java:156)
	at com.atlassian.connpool.impl.AbstractConnectionPoolProvider.withPrivatePool(AbstractConnectionPoolProvider.java:134)
	at com.atlassian.jira.connpool.JiraViburConnectionPoolProvider.withPrivatePool(JiraViburConnectionPoolProvider.java:97)
	at com.atlassian.jira.bc.dataimport.AbstractBackupTaskRunner.lambda$null$0(AbstractBackupTaskRunner.java:60)
	at java.util.Optional.map(Optional.java:215)
	at com.atlassian.jira.bc.dataimport.AbstractBackupTaskRunner.lambda$runWithSeparateContextAsync$1(AbstractBackupTaskRunner.java:59)
	at java.util.concurrent.CompletableFuture$AsyncSupply.run(CompletableFuture.java:1590)
	at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
	at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
	at java.lang.Thread.run(Thread.java:748)
Caused by: com.atlassian.idp.client.exceptions.AuthorizationException: {"schemas":["urn:ietf:params:scim:api:messages:2.0:Error"],"status":"403","detail":"You do not have permission to make this request.","errorType":"InsufficientPermissions","message":"You do not have permission to make this request."}
	at com.atlassian.idp.client.IdentityPlatformClientImpl.mapStatusCodeException(IdentityPlatformClientImpl.java:568)
	at com.atlassian.idp.client.IdentityPlatformClientImpl.mapStatusCodeExceptionIgnoringResult(IdentityPlatformClientImpl.java:530)
	at com.atlassian.idp.client.IdentityPlatformClientImpl.makeRequestWithoutEntityBodyAndNoExpectedResponse(IdentityPlatformClientImpl.java:487)
	at com.atlassian.idp.client.IdentityPlatformClientImpl.deleteUser(IdentityPlatformClientImpl.java:405)
	at com.atlassian.crowd.directory.IdentityPlatformRemoteDirectory.lambda$removeUser$1(IdentityPlatformRemoteDirectory.java:329)
	at com.atlassian.crowd.directory.IdentityPlatformRemoteDirectory.withRetry(IdentityPlatformRemoteDirectory.java:769)
	at com.atlassian.crowd.directory.IdentityPlatformRemoteDirectory.removeUser(IdentityPlatformRemoteDirectory.java:328)
	at com.atlassian.crowd.directory.DbCachingRemoteDirectory.removeRemoteUser(DbCachingRemoteDirectory.java:1106)
	at com.atlassian.crowd.directory.DbCachingRemoteDirectory.removeUser(DbCachingRemoteDirectory.java:1100)
	at com.atlassian.crowd.manager.directory.DirectoryManagerGeneric.removeUser(DirectoryManagerGeneric.java:437)
	at com.atlassian.crowd.manager.application.ApplicationServiceGeneric.removeUser(ApplicationServiceGeneric.java:813)
	at com.atlassian.crowd.embedded.core.CrowdServiceImpl.removeUser(CrowdServiceImpl.java:478)
	... 16 more

      I think the main difference here and JRACLOUD-67172 is that there is no ERROR-level entry in the log at all. Even the import came out as "failed" without an ERROR stack trace. There are some DEBUG and WARN level entries that I could find though:

      Activity jira-import failed with details: Provider jira-import reported a failure (success!=true) - {"success":false,"error":"Non recoverable error during cloudImport: Import task failed: [Error occurred while running the task. Please contact support.]","output":{}}

      About to report to SWF failed completion of [jira-import, {"success":false,"error":"Non recoverable error during cloudImport: Import task failed: [Error occurred while running the task. Please contact support.]","output":{}}] with details=

      Provisioner import flow completed. Success: 'false', import task id: '10001', message: 'Optional[[jira-import failed: Provider jira-import reported a failure (success!=true) - {"success":false,"error":"Non recoverable error during cloudImport: Import task failed: [Error occurred while running the task. Please contact support.]","output":{}}]]'

      Workaround

      Same with JRACLOUD-67172

            Assignee:
            Unassigned
            Reporter:
            Ezra Alamsyah Rezky Abdullah (Inactive)
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            Watchers:
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              Created:
              Updated:
              Resolved: