{"timestamp":"2017-07-11T20:32:15,980Z","level":"ERROR","product":"jira","hostname":"b05e2770ca2c","env":"prod-west2","pid":35,"thread":"ForkJoinPool.commonPool-worker-1","logger":"com.atlassian.jira.bc.dataimport.identity.DefaultIdpSafeOperations","message":"Not excluded user, so failing import: username mlatshaw, id 10200","location":{"class":"com.atlassian.jira.bc.dataimport.identity.DefaultIdpSafeOperations","method":"removeUser","line":"38"},"ext":{"provisioningOperation":"cloudImport","jira":{"mailserver":"bug-pc","request":{"id":"27x9x1","ipaddr":"175.45.116.95","url":"/rest/webResources/1.0/resources"},"tenant":{"id":"630ef21b-8cfd-4ac4-9412-811984fe6c93"},"username":"557058:8422c66a-f7fc-4fa5-aec3-83628809f189"}},"micros_service_version":"2017-07-10-23-09-26_2017-07-10_8bae7762c1","micros_service_id":"jira-prod-us-2","micros_deployment_id":"88pnkdrv4h4r2c5h","micros_group":"WebServer","@tag":"micros.application","micros_tag":"application","ec2_stack_name":"jira-prod-us-2--prod-west2--2017-07-10-23-09-26-2017-07-10-8bae7762c1--2017-07-11-00-09-utc--88pnkdrv4h4r2c5h","ec2_hostname":"ip-10-106-81-229.uswest2.atl-inf.io us-west-2.compute.internal","ec2_ipv4":"10.106.81.229","ec2_instance_id":"i-0f1058fccccdd45e2","ec2_az":"us-west-2c","time":"2017-07-11T20:32:15Z","@timestamp":"2017-07-11T20:32:15.98Z","@laas":{"seq":"49574551693563113280155499799065042894687636909304319890","subSeq":57,"shard":"shardId-000000000249","received":1499805138305,"processed":1499805138717,"delay":412,"delta":2325,"size":1314}}

{"timestamp":"2017-07-11T20:32:15,981Z","level":"ERROR","product":"jira","hostname":"b05e2770ca2c","env":"prod-west2-safe","env_suffix":"safe","pid":35,"thread":"ForkJoinPool.commonPool-worker-1","logger":"com.atlassian.jira.bc.dataimport.identity.DefaultIdpSafeOperations.privacy-safe","message":"Not excluded user, so failing import: user id 10200","location":{"class":"com.atlassian.jira.bc.dataimport.identity.DefaultIdpSafeOperations","method":"removeUser","line":"39"},"ext":{"provisioningOperation":"cloudImport","jira":{"mailserver":"bug-pc","request":{"id":"27x9x1","ipaddr":"175.45.116.95","url":"/rest/webResources/1.0/resources"},"tenant":{"id":"630ef21b-8cfd-4ac4-9412-811984fe6c93"}}},"micros_service_version":"2017-07-10-23-09-26_2017-07-10_8bae7762c1","micros_service_id":"jira-prod-us-2","micros_deployment_id":"88pnkdrv4h4r2c5h","micros_group":"WebServer","@tag":"micros.application","micros_tag":"application","ec2_stack_name":"jira-prod-us-2--prod-west2--2017-07-10-23-09-26-2017-07-10-8bae7762c1--2017-07-11-00-09-utc--88pnkdrv4h4r2c5h","ec2_hostname":"ip-10-106-81-229.uswest2.atl-inf.io us-west-2.compute.internal","ec2_ipv4":"10.106.81.229","ec2_instance_id":"i-0f1058fccccdd45e2","ec2_az":"us-west-2c","time":"2017-07-11T20:32:15Z","@timestamp":"2017-07-11T20:32:15.981Z","@laas":{"seq":"49574551693563113280155499799065042894687636909304319890","subSeq":58,"shard":"shardId-000000000249","received":1499805138305,"processed":1499805138717,"delay":412,"delta":2324,"size":1281}}

com.atlassian.crowd.exception.runtime.OperationFailedException: removeUser(mlatshaw) failed at com.atlassian.crowd.embedded.core.CrowdServiceImpl.removeUser(CrowdServiceImpl.java:659) at com.atlassian.crowd.embedded.core.DelegatingCrowdService.removeUser(DelegatingCrowdService.java:195) at com.atlassian.crowd.embedded.core.FilteredCrowdServiceImpl.removeUser(FilteredCrowdServiceImpl.java:50) at com.atlassian.jira.bc.dataimport.identity.DefaultIdpSafeOperations.removeUser(DefaultIdpSafeOperations.java:34) at com.atlassian.jira.bc.dataimport.identity.UsersAndGroupsImportHelper.purgeUsers(UsersAndGroupsImportHelper.java:117) at com.atlassian.jira.bc.dataimport.identity.IdentityImportHelper.performMigration(Unknown Source) at com.atlassian.jira.bc.dataimport.CloudImportTaskRunner.performTasksOnImportDb(CloudImportTaskRunner.java:297) at com.atlassian.jira.bc.dataimport.CloudImportTaskRunner.lambda$null$2(CloudImportTaskRunner.java:152) at com.atlassian.jira.bc.dataimport.AbstractBackupTaskRunner.lambda$runWithSeparateContextAsync$0(AbstractBackupTaskRunner.java:41) at java.util.concurrent.CompletableFuture$AsyncSupply.run(CompletableFuture.java:1590) at java.util.concurrent.CompletableFuture$AsyncSupply.exec(CompletableFuture.java:1582) at java.util.concurrent.ForkJoinTask.doExec(ForkJoinTask.java:289) at java.util.concurrent.ForkJoinPool$WorkQueue.runTask(ForkJoinPool.java:1056) at java.util.concurrent.ForkJoinPool.runWorker(ForkJoinPool.java:1692) at java.util.concurrent.ForkJoinWorkerThread.run(ForkJoinWorkerThread.java:157) Caused by: com.atlassian.idp.client.exceptions.AuthorizationException: {"schemas":["urn:ietf:params:scim:api:messages:2.0:Error"],"status":"403","detail":"You do not have permission to make this request.","errorType":"InsufficientPermissions","message":"You do not have permission to make this request."} at com.atlassian.idp.client.IdentityPlatformClientImpl.mapStatusCodeException(IdentityPlatformClientImpl.java:554) at com.atlassian.idp.client.IdentityPlatformClientImpl.mapStatusCodeExceptionIgnoringResult(IdentityPlatformClientImpl.java:516) at com.atlassian.idp.client.IdentityPlatformClientImpl.makeRequestWithoutEntityBodyAndNoExpectedResponse(IdentityPlatformClientImpl.java:474) at com.atlassian.idp.client.IdentityPlatformClientImpl.deleteUser(IdentityPlatformClientImpl.java:393) at com.atlassian.crowd.directory.IdentityPlatformRemoteDirectory.lambda$removeUser$1(IdentityPlatformRemoteDirectory.java:350) at com.atlassian.crowd.directory.IdentityPlatformRemoteDirectory.removeUser(IdentityPlatformRemoteDirectory.java:349) at com.atlassian.crowd.directory.DbCachingRemoteDirectory.removeRemoteUser(DbCachingRemoteDirectory.java:1182) at com.atlassian.crowd.directory.DbCachingRemoteDirectory.removeUser(DbCachingRemoteDirectory.java:1174) at com.atlassian.crowd.manager.directory.DirectoryManagerGeneric.removeUser(DirectoryManagerGeneric.java:502) at com.atlassian.crowd.manager.application.ApplicationServiceGeneric.removeUser(ApplicationServiceGeneric.java:1009) at com.atlassian.crowd.embedded.core.CrowdServiceImpl.removeUser(CrowdServiceImpl.java:645) ... 14 more

cloud.atlassian.provisioning.exception.PermanentProvisioningFailureException: Import task failed: [Error occurred while running the task. Please contact support.] at com.atlassian.jira.internal.rest.CloudBackupManager.startImport(CloudBackupManager.java:86) at com.atlassian.jira.internal.rest.ImportResource.lambda$importArchive$1(ImportResource.java:68) at com.atlassian.jira.internal.rest.AbstractCloudProvisionerResource.lambda$withTenantedWorkContext$0(AbstractCloudProvisionerResource.java:68) at com.atlassian.jira.internal.filter.InternalResource.withWorkContext(InternalResource.java:98) at com.atlassian.jira.internal.rest.AbstractCloudProvisionerResource.withTenantedWorkContext(AbstractCloudProvisionerResource.java:66) at com.atlassian.jira.internal.rest.ImportResource.importArchive(ImportResource.java:67) at com.atlassian.jira.internal.rest.ImportResource.lambda$post$0(ImportResource.java:58) at com.atlassian.jira.internal.rest.AsyncCloudTaskRunner$AsyncCloudProvisionerHelper.wrapTask(AsyncCloudTaskRunner.java:146) at com.atlassian.jira.internal.rest.AsyncCloudTaskRunner$AsyncCloudProvisionerHelper.lambda$runAsync$0(AsyncCloudTaskRunner.java:129) at java.util.concurrent.CompletableFuture$AsyncSupply.run(CompletableFuture.java:1590) at java.util.concurrent.CompletableFuture$AsyncSupply.exec(CompletableFuture.java:1582) at java.util.concurrent.ForkJoinTask.doExec(ForkJoinTask.java:289) at java.util.concurrent.ForkJoinPool$WorkQueue.runTask(ForkJoinPool.java:1056) at java.util.concurrent.ForkJoinPool.runWorker(ForkJoinPool.java:1692) at java.util.concurrent.ForkJoinWorkerThread.run(ForkJoinWorkerThread.java:157)