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  1. Jira Cloud (including JIRA Core)
  2. JRACLOUD-68127

Jira notifications from comments are not showing on Slack

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      Description

      Update 25/1/2018

      The recent roll-out of the Removal of Comments from issue WebHooks may have caused this issue to be back.

      According to SLAC-354, the slack integration is supposed to be ready to switch to the new WebHooks but we are receiving reports from the customers stating otherwise.

      We are currently investigating this issue and, in the meanwhile we have reverted this change.

      Please open a case with support by logging a request in https://support.atlassian.com if you are still affected by this bug.

      Status Update 23/02/2018

      The initial case was an issue with system addons update task at some Jira instances. Addon itself working stable and handling hooks properly, but since it was not updated at some instances such instances was not able to send new comment_created\comment_updated webhooks. This issue was resolved for most of the customers by restoring addon update tasks. We still have a few special cases that we will fix manually.

      Summary

      Jira is not triggering notifications from comments on Slack.

      Steps to Reproduce

      1. Have a Slack integration with Jira configured to send messages when someone leaves a comment:
      2. Comment on one issue

      Expected Results

      The Slack room receives the notification from issue commented.

      Actual Results

      No notification is sent to the room.

      Notes

      The other events like Issue created or Issue transitioned are triggering notifications as expected.

      Workaround

      None.

        Attachments

        1. Screen Shot 2018-01-30 at 4.26.42 PM.png
          Screen Shot 2018-01-30 at 4.26.42 PM.png
          80 kB
        2. Screen Shot 2018-01-30 at 4.27.19 PM.png
          Screen Shot 2018-01-30 at 4.27.19 PM.png
          93 kB
        3. Slack Add-On.PNG
          Slack Add-On.PNG
          13 kB
        4. slack-settings.png
          slack-settings.png
          73 kB
        5. System Installed Add-Ons.PNG
          System Installed Add-Ons.PNG
          16 kB

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              Assignee:
              dhreben Daniel Hreben
              Reporter:
              lfarias Luiz Farias
              Votes:
              7 Vote for this issue
              Watchers:
              30 Start watching this issue

                Dates

                Created:
                Updated:
                Resolved: