JIRA today determines no of licensable users for add-ons based on total user count on the system. This is a problem especially when the add-on does not apply to some users in the system.

e.g. We are evaluating Zephyr for JIRA and ZAPI for our test case management, and will likely not buy them since JIRA charges for all of our users. We are now forced to  buy an API license for every single user when in reality there are only 2 automated application who will talk to them.

The funny thing is Atlassian support advised us to reduce our JIRA users to match our Zephyr users, which in reality means take 95% of our users out of JIRA

Thanks