Unable to see/upload favicon and logo

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    • 104
    • Severity 3 - Minor
    • 28

      Summary

      Unable to see/upload favicon and logo.

      Steps to Reproduce

      1. Go to Cog Icon > System > Look and feel
      2. Choose file
      3. Click upload favicon/logo

      Expected Results

      The image appears on the JIRA and browser tab.

      Actual Results

      The image is broken and when open on a new tab we got 404.

      Notes

      Tried to upload with images provided by the customer, saving directly from Google and tried to upload through a link, didn't work.

      Re-uploading the logo changes the theme colours as per JRACLOUD-45829: Unable to revert the color scheme after changing logo

      Update

      This has been declared as an incident. Please subscribed http://status.atlassian.com/incidents/8hbgysjcl9w7 for the latest update on the issue.

        1. broken information icon.PNG
          10 kB
          Eleanor Hart
        2. Screenshot from 2017-07-27 11-09-58.png
          170 kB
          Sebastien Ribiere
        3. Screenshots-LogoDisappear.png
          16 kB
          Angélica Luz

            Assignee:
            Mauro Badii (Inactive)
            Reporter:
            Angélica Luz
            Votes:
            54 Vote for this issue
            Watchers:
            55 Start watching this issue

              Created:
              Updated:
              Resolved: