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  1. Jira Cloud
  2. JRACLOUD-67123

Usernames with capital letters disable 'Basic' search

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    Description

      Symptom

      "Basic" search button not available in issue navigator where JQL query contains a username with capital letters.

      Steps to reproduce

      1. Create an user with capital letter(s) in name (e.g. Testuser)
      2. Browse to the issue navigator and search for this user either in the "reporter" or "assignee" field
      3. You will be able to search either in Basic or Advanced mode
      4. In the issue navigator using Advanced mode, search for the user either in the "reporter" or "assignee" field
      5. The "Basic" search will be disabled
      6. If you hove on the "Basic" link, the message "This query is too complex to display in Simple mode" will be shown

      Expected behavior

      Be able to search in Basic and Advanced mode

      Current behavior

      Basic search is disabled.

      Workaround

      In the JQL make the capital letters lowercase in the username (e.g. testuser)

      Additional information

      • This behavior is not consistent. In some cases, using the username in its lower case letters work, but that is not always true. Below, there are some examples of usernames where the workaround did work and some other examples where it did not work
        Username Lower case username Test Result
        TEST test Basic button was displayed
        testUSER testuser Basic button was displayed
        Test user test user Basic button was displayed
        testing User testing user Basic button was still not displayed
        User Test user test Basic button was still not displayed

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              Unassigned Unassigned
              epereira@atlassian.com bpevandro (Inactive)
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              Dates

                Created:
                Updated:
                Resolved: