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  1. Jira Cloud
  2. JRACLOUD-66010

JIRA Cloud Long Running Task hitting Nginx's 60-second timeout Shows as Page Not Available

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    Description

      Problem Description

      When running Long Running Tasks that last more than 60 seconds, such as issue loading (a lot of comment) or changing scheme etc. It potentially hitting Nginx's 60-second timeout Shows as Page Not Available.

      Expected Result

      It will show a progress bar indicating it is still processing.

      Actual Result

      Forward to a page indicating Page not Available

      Steps to Replicate

      It is hard to reliably replicate this issue, it involves multiple factor. Usage and executing the task listed in the What is affected column below might trigger it.
      Or alternatively, create 30k issues and change the issue security scheme. It potentially run into same issue if it took more than 60 seconds to complete the request.

      Additional Context

      When it is showing the error page, it is actually attempting to load the page again after a few second. It become potentially dangerous as it might re-fire the same request.

      What is not affectd

      • Creating backup, as it revalidate before it hits into 60 seconds
      • Indexing, progress bar

      What is affected

      • Changing security scheme for a very large instance
      • Viewing a very large issue, a lot of comments

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              Unassigned Unassigned
              rgee Richie Gee (Inactive)
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              Dates

                Created:
                Updated:
                Resolved: