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Type:
Bug
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Resolution: Fixed
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Priority:
Low
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Component/s: Backup & Restore - Import From JIRA Cloud
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59
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Severity 3 - Minor
Summary
When importing JIRA Cloud, if the password policy is set to strong, the import fails with the error
Environment
JIRA Cloud
Steps to Reproduce
- Create a JIRA Cloud backup
- verify that Password Policy is set to strong
- Import JIRA backup
Expected Results:
JIRA data is imported correctly
Actual Results:
- Import fails. Logs show:
Unexpected error while restoring data: com.atlassian.studio.jira.importer.impl.user.CrowdRestException: The credentials should not be encrypted for the unique password check
- User management gets blocked
Workaround
Contact Cloud Support at support.atlassian.com
Support will
- restart JIRA
- Set the Password Policy to Strength: Weak, Expiry: Never, Prevent Reuse: Never
- is caused by
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- Closed
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- mentioned in
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- PIR - Priority Action
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