Details
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Bug
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Resolution: Fixed
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Low
Description
It's no longer possible to attach screenshots directly from the clipboard
Environment
JIRA v1000.73.0
Steps to Reproduce
- Take a screenshot - Print Screen on Windows or Command + Ctrl + shift + 3 on MacOS
- Open an issue
- Press Ctrl + V (Command + V on MacOS)
Expected Results
The screenshot is attached to the issue
Actual Results
Nothing happens.
Notes
Affects all browsers
Workaround
- As a temporary workaround, you can click on "More > Attach Files" . Then you will be able to paste the screenshot. OR;
- Click on the Edit button of a ticket, scroll right down to access the Description or Comments field (if enabled) and you can paste screenshots as usual. This would avoid needing to update the Description/Comments in a separate step.
Update
An update is currently being rolled out to customers within their maintenance windows. Thanks again for your patience while we ensured a suitable fix.
Attachments
Issue Links
- is duplicated by
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JRACLOUD-65220 Plugin Greenshot not working anymore
- Closed
- is related to
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JRACLOUD-65359 Cannot copy and paste my screen shot in JIRA ticket directly.
- Closed
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JST-204531 Loading...
- mentioned in
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Page Loading...
- relates to
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HOT-41759 Loading...