Symptoms

1. Time Report Gadget is showing "Gadget Error":

   This gadget cannot be displayed on your dashboard. This could be due to a licensing problem or an application error. If you need this gadget, contact your administrator for assistance. Otherwise, you can remove it from your dashboard.

2. Time Report Gadget cannot be found on Add Gadget screen.

Notes

• Time Report Gadget cannot be found on Add Gadget screen seems to be related to JRA-61560.
• XML link of Time Report Gadget has been changed:
  • OLD:

    jira=# select * from portletconfiguration where portalpage = 11900;
      id   | portalpage | portlet_id | column_number | positionseq |                                                                  gadget_xml                                                                 
     | color  |                         dashboard_module_complete_key                          
    -------+------------+------------+---------------+-------------+---------------------------------------------------------------------------------------------------------------------------------------------
    -+--------+--------------------------------------------------------------------------------
     12805 |      11900 |            |             1 |           1 | rest/gadgets/1.0/g/jira-timesheet-plugin:timesheet-gadget/timesheet-gadget.xml                                                              
    

  • NEW:

    jira=# select * from portletconfiguration where portalpage = 11900;
      id   | portalpage | portlet_id | column_number | positionseq |                                                                  gadget_xml                                                                 
     | color  |                         dashboard_module_complete_key                          
    -------+------------+------------+---------------+-------------+---------------------------------------------------------------------------------------------------------------------------------------------
    -+--------+--------------------------------------------------------------------------------
     15103 |      11900 |            |             1 |           0 |                                                                                                                                             
     | color1 | com.atlassian.plugins.atlassian-connect-plugin:timereports__timereports-gadget
    

Workaround

1. Restart JIRA - if you are on Cloud log a ticket at https://support.atlassian.com to ask a Cloud Support Engineer to do this for you.
2. Remove the existing Time Report Gadget, then Add a new one to update the XML link