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Type: Bug
Resolution: Obsolete
Priority: Medium
Component/s: Backup & Restore - Import From JIRA Server
Labels:
- affects-cloud

Support reference count:
43
Symptom Severity:
Severity 2 - Major
Bug Fix Policy:
View Atlassian Cloud bug fix policy

Summary

Documentation Importing issues states that file types .zip, .tar.gz/.tgz, .tar.bz2 are accepted but when compressing attachments in .tar.gz or .tgz format, the import fails. Using Zip it works.

Environment

JIRA Cloud

Steps to Reproduce

Attempt an Import with attachments in .tar.gz format

Expected Results

The Import succeeds

Actual Results

Update: 7/7/2016 - JIRA will no longer allow archive formats that are known to cause problems to be selected. If the expected import files are not available for selection please repack the files in zip format and retry the import.

Under the previous behaviour the Import fails and JIRA Cloud is locked:

Logs show:

Caused by: com.atlassian.jira.issue.attachment.AttachmentWriteException: java.net.ProtocolException: unexpected end of stream

Full error:

2016-01-28 17:39:55,306 JiraImportTaskExecutionThread-1 INFO arachunok     [c.a.j.studio.importer.StudioImport] Extract...Processing attachments
2016-01-28 17:39:55,464 blobstore-client-http:thread-1 WARN arachunok     [i.a.b.client.impl.RemoteBlobStoreImpl] Not recovering due to unrecoverable exception java.net.ProtocolException: unexpected end of stream
2016-01-28 17:39:55,485 JiraImportTaskExecutionThread-1 INFO arachunok     [c.a.s.j.i.i.upload.stream.AttachmentErrorReporter] Attachment 'attachments/GM/GM-83/36889' with id '36889' could not be uploaded retrying
2016-01-28 17:39:55,487 JiraImportTaskExecutionThread-1 ERROR arachunok     [c.a.j.studio.importer.StudioImport] Error while processing archive type: ATTACHMENTS
com.atlassian.studio.host.common.DataSetupException: com.atlassian.jira.issue.attachment.AttachmentRuntimeException: Could not upload attachment id:36,889 entry name:attachments/GM/GM-83/36889
	at com.atlassian.studio.jira.importer.impl.JiraImportFileServiceImpl.importArchive(JiraImportFileServiceImpl.java:260)
	at com.atlassian.studio.jira.importer.impl.StudioImporterFacade.importArchive(StudioImporterFacade.java:171)
	at com.atlassian.jira.studio.importer.StudioDataImportAsyncCommand.importFileArchives(StudioDataImportAsyncCommand.java:210)
	at com.atlassian.jira.studio.importer.StudioDataImportAsyncCommand.importDataAndFiles(StudioDataImportAsyncCommand.java:175)
	at com.atlassian.jira.studio.importer.StudioDataImportAsyncCommand.call(StudioDataImportAsyncCommand.java:120)
	at com.atlassian.jira.studio.importer.StudioDataImportAsyncCommand.call(StudioDataImportAsyncCommand.java:61)
	at com.atlassian.jira.task.ImportTaskManagerImpl$TaskCallableDecorator.call(ImportTaskManagerImpl.java:157)
	at com.atlassian.jira.task.ImportTaskManagerImpl$TaskCallableDecorator.call(ImportTaskManagerImpl.java:133)
	at java.util.concurrent.FutureTask.run(FutureTask.java:266)
	at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:511)
	at java.util.concurrent.FutureTask.run(FutureTask.java:266)
	at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
	at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
	at java.lang.Thread.run(Thread.java:745)
Caused by: com.atlassian.jira.issue.attachment.AttachmentRuntimeException: Could not upload attachment id:36,889 entry name:attachments/GM/GM-83/36889
	at com.atlassian.studio.jira.importer.impl.upload.stream.SingleAttachmentUploader.tryUploadAttachment(SingleAttachmentUploader.java:62)
	at com.atlassian.studio.jira.importer.impl.upload.stream.SingleAttachmentUploader.apply(SingleAttachmentUploader.java:51)
	at com.atlassian.studio.jira.importer.impl.upload.stream.SingleAttachmentUploader.apply(SingleAttachmentUploader.java:24)
	at com.google.common.collect.Iterators$8.transform(Iterators.java:799)
	at com.google.common.collect.TransformedIterator.next(TransformedIterator.java:48)
	at com.google.common.collect.AbstractIterator.tryToComputeNext(AbstractIterator.java:143)
	at com.google.common.collect.AbstractIterator.hasNext(AbstractIterator.java:138)
	at com.google.common.collect.Iterators.getNext(Iterators.java:865)
	at com.google.common.collect.Iterators.find(Iterators.java:733)
	at com.atlassian.studio.jira.importer.impl.upload.stream.UploadAllEntries.visit(UploadAllEntries.java:45)
	at com.atlassian.studio.jira.importer.impl.upload.stream.UploadAllEntries.visit(UploadAllEntries.java:26)
	at com.atlassian.studio.jira.importer.impl.archive.TarArchiveExtractor.visitEntries(TarArchiveExtractor.java:101)
	at com.atlassian.studio.jira.importer.impl.upload.stream.StreamArchiveUploader.uploadEntries(StreamArchiveUploader.java:58)
	at com.atlassian.studio.jira.importer.impl.JiraImportFileServiceImpl.importArchive(JiraImportFileServiceImpl.java:258)
Caused by: com.atlassian.jira.issue.attachment.AttachmentWriteException: java.net.ProtocolException: unexpected end of stream
	at com.squareup.okhttp.internal.http.HttpConnection$FixedLengthSink.close(HttpConnection.java:300)
	at okio.RealBufferedSink.close(RealBufferedSink.java:235)
	at com.squareup.okhttp.internal.http.HttpEngine$NetworkInterceptorChain.proceed(HttpEngine.java:899)
	at com.squareup.okhttp.internal.http.HttpEngine.readResponse(HttpEngine.java:760)
	at com.squareup.okhttp.Call.getResponse(Call.java:274)
	at com.squareup.okhttp.Call.getResponseWithInterceptorChain(Call.java:201)
	at com.squareup.okhttp.Call.execute(Call.java:81)
	at io.atlassian.blobstore.client.impl.RemoteBlobStoreImpl.lambda$doPut$16(RemoteBlobStoreImpl.java:268)
	at io.atlassian.blobstore.client.impl.RemoteBlobStoreImpl$$Lambda$941/15162317.get(Unknown Source)
	at com.atlassian.fugue.retry.RetrySupplier.get(RetrySupplier.java:93)
	at io.atlassian.blobstore.client.impl.RemoteBlobStoreImpl.lambda$retried$20(RemoteBlobStoreImpl.java:364)
	at io.atlassian.blobstore.client.impl.RemoteBlobStoreImpl$$Lambda$942/14120897.get(Unknown Source)
	at com.atlassian.util.concurrent.Suppliers$CallableAdapter.call(Suppliers.java:119)
	at com.atlassian.util.concurrent.Executors$DefaultSubmitter$CallableRunner.run(Executors.java:62)
	at com.atlassian.util.concurrent.LimitedExecutor$Runner.run(LimitedExecutor.java:93)
	at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
	at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
	at java.lang.Thread.run(Thread.java:745)

Notes

Doing the same import with a .zip format works as expected
If you are experiencing a similar error with zip, see: JRA-59906 - Import fails due to closed stream

Workaround

Use .Zip
To unlock, contact Support that will restart JIRA

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causes

JRACLOUD-66072 Restoring JIRA Cloud backup to Cloud instance occasionally throws error This archive doesn't contains any valid attachments.

Closed

is related to

JRACLOUD-65482 JIRA Import Wizard is not clear on the format needed to import a Cloud Export

Closed

JRASERVER-59604 Allow JIRA Cloud imports from Cloud exports without manual data manipulation

Closed

is superseded by: JSRE-382 Loading...

mentioned in: Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...

PIR - Priority Action: PIR-595 Loading...

(8 mentioned in, 1 PIR - Priority Action)

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