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  1. Jira Platform Cloud
  2. JRACLOUD-63984

Update JIRA 7 troubleshooting windows service documentation

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      Problem Definition

      Outdated information is listed on our JIRA 7 documentation for running the https://confluence.atlassian.com/display/AdminJIRAServer071/Running+JIRA+applications+as+a+Windows+service#RunningJIRAapplicationsasaWindowsservice-Troubleshooting regarding 64 bit memory issues with Tomcat and JDK. This only applies to
      https://confluence.atlassian.com/jirakb/jira-windows-service-integrated-with-64-bit-java-consumes-all-allowed-memory-and-never-releases-it-235110422.html and JIRA 7 is now running on Tomcat 8. See
      https://confluence.atlassian.com/display/AdminJIRAServer071/Supported+platforms for reference.

      Suggested Solution

      Remove the information regarding the 64 JDK: "You cannot run JIRA as a service on a 64-bit operating system if you require allocating more than 1.5GB of memory, due to 32-bit JDK memory limitations and 64-bit JDK/Tomcat service issues."

      Why this is important

      Confuses users and sets the false expectation that an install failure might be a result of the above.

              Unassigned Unassigned
              jcastro Jose Castro (Inactive)
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                Created:
                Updated:
                Resolved: