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Type: Bug
Resolution: Fixed
Priority: High
Component/s: Backup & Restore - Export to JIRA Server
Labels:

Support reference count:
39
Symptom Severity:
Severity 2 - Major
UIS:
110

NOTE: This bug report is for JIRA Cloud. Using JIRA Server? See the corresponding bug report.

Summary

When trying to import the XML backup generated from the Cloud instance (1000.456.2) the restore process failed with a SQL syntax error of the CREATE TABLE statement.

Environment

XML backup generated from Cloud instance 1000.456.2
Target JIRA Server version : 7.2.2 (PostgreSQL)

Steps to Reproduce

Create an XML backup from Cloud instance.
Import backup to JIRA Server instance.

Expected Results

Restore process finished without any error.

Actual Results

Following error in UI:

There was a problem restoring ActiveObjects data for the <unknown plugin> plugin. Importing table AO_D9132D_SHARED_REPORT failed. Please Check the logs for details.

The below exception is thrown in the log file:

2016-10-28 19:49:30,251 JiraImportTaskExecutionThread-1 ERROR sysadmin 1186x326x1 1hy1inv 127.0.0.1 /secure/admin/XmlRestore.jspa [c.a.j.bc.dataimport.DefaultDataImportService] Error importing data: java.lang.IllegalArgumentException: Unsupported field encountered: binary
java.lang.IllegalArgumentException: Unsupported field encountered: binary
	at com.atlassian.dbexporter.importer.DataImporter$BaseInserter.setValue(DataImporter.java:372)
	at com.atlassian.dbexporter.importer.DataImporter.importTable(DataImporter.java:112)
	at com.atlassian.dbexporter.importer.DataImporter.access$000(DataImporter.java:41)
	at com.atlassian.dbexporter.importer.DataImporter$1.call(DataImporter.java:71)
	at com.atlassian.dbexporter.importer.DataImporter$1.call(DataImporter.java:64)
	at com.atlassian.dbexporter.jdbc.JdbcUtils.withConnection(JdbcUtils.java:28)
	at com.atlassian.dbexporter.importer.DataImporter.doImportNode(DataImporter.java:64)
	at com.atlassian.dbexporter.importer.AbstractImporter.importNode(AbstractImporter.java:44)
	at com.atlassian.dbexporter.DbImporter.importData(DbImporter.java:69)
	at com.atlassian.activeobjects.backup.ActiveObjectsBackup.restore(ActiveObjectsBackup.java:151)
	at com.atlassian.jira.bc.dataimport.DefaultDataImportService.restoreActiveObjects(DefaultDataImportService.java:554)
	at com.atlassian.jira.bc.dataimport.DefaultDataImportService.performImport(DefaultDataImportService.java:728)
	at com.atlassian.jira.bc.dataimport.DefaultDataImportService.doImport(DefaultDataImportService.java:324)
	at com.atlassian.jira.web.action.setup.DataImportAsyncCommand.call(DataImportAsyncCommand.java:60)
	at com.atlassian.jira.web.action.setup.DataImportAsyncCommand.call(DataImportAsyncCommand.java:28)
	at com.atlassian.jira.task.ImportTaskManagerImpl$TaskCallableDecorator.call(ImportTaskManagerImpl.java:157)
	at com.atlassian.jira.task.ImportTaskManagerImpl$TaskCallableDecorator.call(ImportTaskManagerImpl.java:133)
	at java.util.concurrent.FutureTask.run(FutureTask.java:266)
	at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:511)
	at java.util.concurrent.FutureTask.run(FutureTask.java:266)
	at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
	at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
	at java.lang.Thread.run(Thread.java:745)

And

2016-10-19 13:36:47,196 JiraImportTaskExecutionThread-1 ERROR administrator 816x98x1 6feeel 192.168.0.40 /secure/admin/XmlRestore.jspa [c.a.j.bc.dataimport.DefaultDataImportService] Error during ActiveObjects restore
com.atlassian.activeobjects.spi.ActiveObjectsImportExportException: There was an error during import/export with <unknown plugin> (table AO_D9132D_SHARED_REPORT):Error executing update for SQL statement 'CREATE TABLE public."AO_D9132D_SHARED_REPORT" (
    "FILTER_CONFIGURATION" TEXT,
    "FILTER_CONFIG_HASH" INTEGER,
    "HASH" TEXT,
    "HIERARCHY_LEVEL" INTEGER,
    "ID" BIGSERIAL,
    "PLAN_ID" BIGINT,
    "REPORT_CONFIGURATION" TEXT,
    "REPORT_CONFIG_HASH" INTEGER,
    "REPORT_ID" TEXT,
)'
	at com.atlassian.activeobjects.backup.ImportExportErrorServiceImpl.newImportExportSqlException(ImportExportErrorServiceImpl.java:26)
	at com.atlassian.activeobjects.backup.SqlUtils.onSqlException(SqlUtils.java:46)
	at com.atlassian.activeobjects.backup.SqlUtils.executeUpdate(SqlUtils.java:37)
	at com.atlassian.activeobjects.backup.ActiveObjectsTableCreator.create(ActiveObjectsTableCreator.java:73)
	at com.atlassian.activeobjects.backup.ActiveObjectsTableCreator.create(ActiveObjectsTableCreator.java:57)
	at com.atlassian.dbexporter.importer.TableDefinitionImporter.doImportNode(TableDefinitionImporter.java:50)
	at com.atlassian.dbexporter.importer.AbstractImporter.importNode(AbstractImporter.java:44)
	at com.atlassian.dbexporter.DbImporter.importData(DbImporter.java:69)
	at com.atlassian.activeobjects.backup.ActiveObjectsBackup.restore(ActiveObjectsBackup.java:151)
	at com.atlassian.jira.bc.dataimport.DefaultDataImportService.restoreActiveObjects(DefaultDataImportService.java:554)
	at com.atlassian.jira.bc.dataimport.DefaultDataImportService.performImport(DefaultDataImportService.java:728)
	at com.atlassian.jira.bc.dataimport.DefaultDataImportService.doImport(DefaultDataImportService.java:324)
	at com.atlassian.jira.web.action.setup.DataImportAsyncCommand.call(DataImportAsyncCommand.java:60)
	at com.atlassian.jira.web.action.setup.DataImportAsyncCommand.call(DataImportAsyncCommand.java:28)
	at com.atlassian.jira.task.ImportTaskManagerImpl$TaskCallableDecorator.call(ImportTaskManagerImpl.java:157)
	at com.atlassian.jira.task.ImportTaskManagerImpl$TaskCallableDecorator.call(ImportTaskManagerImpl.java:133)
	at java.util.concurrent.FutureTask.run(FutureTask.java:266)
	at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:511)
	at java.util.concurrent.FutureTask.run(FutureTask.java:266)
	at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
	at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
	at java.lang.Thread.run(Thread.java:745)
Caused by: org.postgresql.util.PSQLException: ERROR: syntax error at or near ")"
  Position: 295
	at org.postgresql.core.v3.QueryExecutorImpl.receiveErrorResponse(QueryExecutorImpl.java:2101)
	at org.postgresql.core.v3.QueryExecutorImpl.processResults(QueryExecutorImpl.java:1834)
	at org.postgresql.core.v3.QueryExecutorImpl.execute(QueryExecutorImpl.java:255)
	at org.postgresql.jdbc2.AbstractJdbc2Statement.execute(AbstractJdbc2Statement.java:510)
	at org.postgresql.jdbc2.AbstractJdbc2Statement.executeUpdate(AbstractJdbc2Statement.java:300)
	at org.apache.commons.dbcp2.DelegatingStatement.executeUpdate(DelegatingStatement.java:234)
	at org.apache.commons.dbcp2.DelegatingStatement.executeUpdate(DelegatingStatement.java:234)
	at com.atlassian.activeobjects.backup.SqlUtils.executeUpdate(SqlUtils.java:34)
	... 19 more

Notes

The issue is caused by two tables which do not have a primary key defined:

AO_D9132D_SHARED_REPORT which is used by JIRA Portfolio Plugin (This is a bundled system plugin in Cloud instance)

jira=> \d "AO_D9132D_SHARED_REPORT"
                                 Table "public.AO_D9132D_SHARED_REPORT"
        Column        |  Type   |                               Modifiers
----------------------+---------+------------------------------------------------------------------------
 ID                   | bigint  | not null default nextval('"AO_D9132D_SHARED_REPORT_ID_seq"'::regclass)
 HASH                 | text    | not null
 PLAN_ID              | bigint  | not null
 REPORT_ID            | text    | not null
 REPORT_CONFIGURATION | text    |
 FILTER_CONFIGURATION | text    | not null
 HIERARCHY_LEVEL      | integer | not null
 REPORT_CONFIG_HASH   | integer |
 FILTER_CONFIG_HASH   | integer |

CONNECT_PLUGIN_MODULES_F4ED3A which is used by a Cloud specific plugin.

jira=> \d CONNECT_PLUGIN_MODULES_F4ED3A
Table "public.connect_plugin_modules_f4ed3a"
 Column | Type  | Modifiers
--------+-------+-----------
 data   | bytea | not null

Once we modified the activeobjects.xml file by setting a primary key to the relevant table, the error disappeared.

Workaround

If these tables do not contain any data, we can manually modify the activeobjects.xml file by removing both tables' definition and data:
- Search for "<table name="AO_D9132D_SHARED_REPORT">" and "<table name="CONNECT_PLUGIN_MODULES_F4ED3A">", remove these two table entities.
- Search for "<data tableName="AO_D9132D_SHARED_REPORT">" and "<data tableName="CONNECT_PLUGIN_MODULES_F4ED3A">", remove these two data entities.
If there are any data in the AO_D9132D_SHARED_REPORT table, we can set the primary key to the ID column by searching for
```
<table name="AO_D9132D_SHARED_REPORT"><column name="ID" primaryKey="false"
```
and changing the primaryKey value from "false" to "true".
- Since the table CONNECT_PLUGIN_MODULES_F4ED3A is Cloud-specific we can remove it from the activeobjects.xml file as described in the above workaround.

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Screen Shot 2016-10-25 at 5.02.28 PM.png
25/Oct/2016 11:22 PM
121 kB
Earl McCutcheon

is related to

JRACLOUD-62643 Backup Manager errors with message stating 'Woah! Something went wrong! Unexpected error during export has occurred'

Closed

JRASERVER-62893 Import of cloud backup to server fails with SQL exception due to missing primary key

Closed

relates to

JRACLOUD-62756 Cloud backup fails to restore in JIRA Server with NumberFormatException

Closed

Details

Description

Summary

Environment

Steps to Reproduce

Expected Results

Actual Results

Notes

Workaround

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