Backup Manager errors with message stating 'Woah! Something went wrong! Unexpected error during export has occurred'

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    • 82
    • Severity 2 - Major
    • 145

      NOTE: This bug report is for JIRA Cloud. Using JIRA Server? See the corresponding bug report.

      Summary

      When attempting to create a backup using Backup manager the backup process eventually fails. An error stating:

      Woah! Something went wrong!
Unexpected error during export has occurred

      Is displayed

      Environment

      Cloud - JIRA v1000.383.1

      Steps to Reproduce

      1. Go to <INSTANCENAME>/plugins/servlet/ondemandbackupmanager/admin
      2. Click the 'Create Backup for Server' button
      3. Wait

      Expected Results

      Backup should be created

      Actual Results

      2016-09-28 17:27:44.975402500 2016-09-28 17:27:44,975 Long running task: OnDemandBackup INFO sysadmin 1046x29518x1 opq8en 4.15.43.214 /rest/obm/1.0/runbackup [c.a.r.d.dbie.impl.ImporterImpl] readTableImport for table 'AO_E8B6CC_CHANGESET_MAPPING', columns [AUTHOR, AUTHOR_EMAIL, BRANCH, DATE, FILES_DATA, FILE_DETAILS_JSON, ID, ISSUE_KEY, MESSAGE, NODE, PARENTS_DATA, PROJECT_KEY, RAW_AUTHOR, RAW_NODE, REPOSITORY_ID, SMARTCOMMIT_AVAILABLE, VERSION, FILE_COUNT], 40541 rows to process, using implementation com.atlassian.rdbms.dbimportexport.ao.impl.XMLUtils$XmlColumnHandler
2016-09-28 17:27:45.784610500 2016-09-28 17:27:45,780 Long running task: OnDemandBackup ERROR sysadmin 1046x29518x1 opq8en 4.15.43.214 /rest/obm/1.0/runbackup [c.a.j.b.dataimport.PluginDataExportServiceImpl.privacy-safe] Error during Plugin Data export
2016-09-28 17:27:45.784612500 com.atlassian.rdbms.dbimportexport.runner.api.ImportExportException: Exception encountered when exporting to AO XML:
2016-09-28 17:27:45.784612500 at com.atlassian.rdbms.dbimportexport.ao.impl.AOExporterImpl.exportAOXML(AOExporterImpl.java:55)
2016-09-28 17:27:45.784634500 at com.atlassian.rdbms.dbimportexport.runner.impl.ExportRunnerImpl.runExportToAOXML(ExportRunnerImpl.java:87)
2016-09-28 17:27:45.784634500 at com.atlassian.jira.bc.dataimport.PluginDataExportServiceImpl.lambda$exportDataToStream$0(PluginDataExportServiceImpl.java:30)
2016-09-28 17:27:45.784635500 at com.atlassian.jira.database.DatabaseAccessorImpl.executeQuery(DatabaseAccessorImpl.java:67)
2016-09-28 17:27:45.784640500 at com.atlassian.jira.bc.dataimport.PluginDataExportServiceImpl.exportDataToStream(PluginDataExportServiceImpl.java:29)
2016-09-28 17:27:45.784641500 ... 3 filtered

2016-09-28 17:27:45.784704500 Caused by: com.atlassian.rdbms.dbimportexport.dbie.api.datafile.DatafileParseException: Error importing line number 4900
2016-09-28 17:27:45.784704500 at com.atlassian.rdbms.dbimportexport.dbie.impl.DatafileUtils.readTableData(DatafileUtils.java:60)
2016-09-28 17:27:45.784710500 at com.atlassian.rdbms.dbimportexport.dbie.impl.ImporterImpl.readTableImport(ImporterImpl.java:89)
2016-09-28 17:27:45.784711500 at com.atlassian.rdbms.dbimportexport.ao.impl.XMLUtils.generateDataXMLForTable(XMLUtils.java:192)
2016-09-28 17:27:45.784711500 at com.atlassian.rdbms.dbimportexport.ao.impl.AOExporterImpl.writeXML(AOExporterImpl.java:95)
2016-09-28 17:27:45.784711500 at com.atlassian.rdbms.dbimportexport.ao.impl.AOExporterImpl.exportAOXML(AOExporterImpl.java:42)
2016-09-28 17:27:45.784716500 Caused by: com.ctc.wstx.exc.WstxIOException: Invalid white space character (0x10) in text to output

2016-09-28 17:27:45.989516500 com.atlassian.ondemand.backupmanager.backuppolicy.BackupManagerException: Error: PROBLEM_DURING_EXPORT.
2016-09-28 17:27:45.989517500 java.lang.RuntimeException: Error during plugin data export: Errors: \{}
2016-09-28 17:27:45.989561500 Error Messages: [Please check the log for details.]
2016-09-28 17:27:45.989562500 at com.atlassian.ondemand.backupmanager.service.JiraBackupService.backup(JiraBackupService.java:176)
2016-09-28 17:27:45.989562500 at com.atlassian.ondemand.backupmanager.rest.OnDemandBackupTask.run(OnDemandBackupTask.java:86)
2016-09-28 17:27:45.989563500 at com.atlassian.ondemand.backupmanager.longrunning.ManagedTask.run(ManagedTask.java:35)
2016-09-28 17:27:45.989573500 at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:511)
2016-09-28 17:27:45.989574500 at java.util.concurrent.FutureTask.run(FutureTask.java:266)
2016-09-28 17:27:45.989574500 at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
2016-09-28 17:27:45.989584500 at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
2016-09-28 17:27:45.989584500 at java.lang.Thread.run(Thread.java:745)
2016-09-28 17:27:45.989585500 Caused by: java.lang.RuntimeException: Error during plugin data export: Errors: \{}
2016-09-28 17:27:45.989585500 Error Messages: [Please check the log for details.]
2016-09-28 17:27:45.989585500 at com.atlassian.ondemand.backupmanager.service.JiraBackupService.exportPluginData(JiraBackupService.java:309)
2016-09-28 17:27:45.989593500 at com.atlassian.ondemand.backupmanager.service.JiraBackupService.backup(JiraBackupService.java:154)
2016-09-28 17:27:45.989594500 ... 7 more

      Workaround

      It "MAY" be possible for customers to create a backup without the attachments option selected (this workaround may not work for every case)
      Support can manually archive the customers attachments and move this file to the customers WebDAV directory

        1. Screenshot.png
          270 kB
          harish singathi

            Assignee:
            Jackson Moes (Inactive)
            Reporter:
            mlavender (Inactive)
            Votes:
            37 Vote for this issue
            Watchers:
            79 Start watching this issue

              Created:
              Updated:
              Resolved: