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Type:
Bug
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Resolution: Fixed
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Priority:
Highest
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Component/s: Backup & Restore - Export to JIRA Server
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82
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Severity 2 - Major
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145
NOTE: This bug report is for JIRA Cloud. Using JIRA Server? See the corresponding bug report.
Summary
When attempting to create a backup using Backup manager the backup process eventually fails. An error stating:
Woah! Something went wrong! Unexpected error during export has occurred
Is displayed
Environment
Cloud - JIRA v1000.383.1
Steps to Reproduce
- Go to <INSTANCENAME>/plugins/servlet/ondemandbackupmanager/admin
- Click the 'Create Backup for Server' button
- Wait
Expected Results
Backup should be created
Actual Results
2016-09-28 17:27:44.975402500 2016-09-28 17:27:44,975 Long running task: OnDemandBackup INFO sysadmin 1046x29518x1 opq8en 4.15.43.214 /rest/obm/1.0/runbackup [c.a.r.d.dbie.impl.ImporterImpl] readTableImport for table 'AO_E8B6CC_CHANGESET_MAPPING', columns [AUTHOR, AUTHOR_EMAIL, BRANCH, DATE, FILES_DATA, FILE_DETAILS_JSON, ID, ISSUE_KEY, MESSAGE, NODE, PARENTS_DATA, PROJECT_KEY, RAW_AUTHOR, RAW_NODE, REPOSITORY_ID, SMARTCOMMIT_AVAILABLE, VERSION, FILE_COUNT], 40541 rows to process, using implementation com.atlassian.rdbms.dbimportexport.ao.impl.XMLUtils$XmlColumnHandler
2016-09-28 17:27:45.784610500 2016-09-28 17:27:45,780 Long running task: OnDemandBackup ERROR sysadmin 1046x29518x1 opq8en 4.15.43.214 /rest/obm/1.0/runbackup [c.a.j.b.dataimport.PluginDataExportServiceImpl.privacy-safe] Error during Plugin Data export
2016-09-28 17:27:45.784612500 com.atlassian.rdbms.dbimportexport.runner.api.ImportExportException: Exception encountered when exporting to AO XML:
2016-09-28 17:27:45.784612500 at com.atlassian.rdbms.dbimportexport.ao.impl.AOExporterImpl.exportAOXML(AOExporterImpl.java:55)
2016-09-28 17:27:45.784634500 at com.atlassian.rdbms.dbimportexport.runner.impl.ExportRunnerImpl.runExportToAOXML(ExportRunnerImpl.java:87)
2016-09-28 17:27:45.784634500 at com.atlassian.jira.bc.dataimport.PluginDataExportServiceImpl.lambda$exportDataToStream$0(PluginDataExportServiceImpl.java:30)
2016-09-28 17:27:45.784635500 at com.atlassian.jira.database.DatabaseAccessorImpl.executeQuery(DatabaseAccessorImpl.java:67)
2016-09-28 17:27:45.784640500 at com.atlassian.jira.bc.dataimport.PluginDataExportServiceImpl.exportDataToStream(PluginDataExportServiceImpl.java:29)
2016-09-28 17:27:45.784641500 ... 3 filtered
2016-09-28 17:27:45.784704500 Caused by: com.atlassian.rdbms.dbimportexport.dbie.api.datafile.DatafileParseException: Error importing line number 4900
2016-09-28 17:27:45.784704500 at com.atlassian.rdbms.dbimportexport.dbie.impl.DatafileUtils.readTableData(DatafileUtils.java:60)
2016-09-28 17:27:45.784710500 at com.atlassian.rdbms.dbimportexport.dbie.impl.ImporterImpl.readTableImport(ImporterImpl.java:89)
2016-09-28 17:27:45.784711500 at com.atlassian.rdbms.dbimportexport.ao.impl.XMLUtils.generateDataXMLForTable(XMLUtils.java:192)
2016-09-28 17:27:45.784711500 at com.atlassian.rdbms.dbimportexport.ao.impl.AOExporterImpl.writeXML(AOExporterImpl.java:95)
2016-09-28 17:27:45.784711500 at com.atlassian.rdbms.dbimportexport.ao.impl.AOExporterImpl.exportAOXML(AOExporterImpl.java:42)
2016-09-28 17:27:45.784716500 Caused by: com.ctc.wstx.exc.WstxIOException: Invalid white space character (0x10) in text to output
2016-09-28 17:27:45.989516500 com.atlassian.ondemand.backupmanager.backuppolicy.BackupManagerException: Error: PROBLEM_DURING_EXPORT.
2016-09-28 17:27:45.989517500 java.lang.RuntimeException: Error during plugin data export: Errors: \{}
2016-09-28 17:27:45.989561500 Error Messages: [Please check the log for details.]
2016-09-28 17:27:45.989562500 at com.atlassian.ondemand.backupmanager.service.JiraBackupService.backup(JiraBackupService.java:176)
2016-09-28 17:27:45.989562500 at com.atlassian.ondemand.backupmanager.rest.OnDemandBackupTask.run(OnDemandBackupTask.java:86)
2016-09-28 17:27:45.989563500 at com.atlassian.ondemand.backupmanager.longrunning.ManagedTask.run(ManagedTask.java:35)
2016-09-28 17:27:45.989573500 at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:511)
2016-09-28 17:27:45.989574500 at java.util.concurrent.FutureTask.run(FutureTask.java:266)
2016-09-28 17:27:45.989574500 at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
2016-09-28 17:27:45.989584500 at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
2016-09-28 17:27:45.989584500 at java.lang.Thread.run(Thread.java:745)
2016-09-28 17:27:45.989585500 Caused by: java.lang.RuntimeException: Error during plugin data export: Errors: \{}
2016-09-28 17:27:45.989585500 Error Messages: [Please check the log for details.]
2016-09-28 17:27:45.989585500 at com.atlassian.ondemand.backupmanager.service.JiraBackupService.exportPluginData(JiraBackupService.java:309)
2016-09-28 17:27:45.989593500 at com.atlassian.ondemand.backupmanager.service.JiraBackupService.backup(JiraBackupService.java:154)
2016-09-28 17:27:45.989594500 ... 7 more
Workaround
It "MAY" be possible for customers to create a backup without the attachments option selected (this workaround may not work for every case)
Support can manually archive the customers attachments and move this file to the customers WebDAV directory
- causes
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JRACLOUD-62756 Cloud backup fails to restore in JIRA Server with NumberFormatException
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- Closed
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- is related to
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JRASERVER-62643 Backup Manager errors with message stating 'Woah! Something went wrong! Unexpected error during export has occurred'
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- Closed
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- relates to
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JRACLOUD-62893 Import Cloud backup to Server failed with SQL Exception due to missing primary key
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- Closed
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- mentioned in
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