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  1. Jira Platform Cloud
  2. JRACLOUD-62463

Restrict members from showing up in @mentions

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      NOTE: This suggestion is for JIRA Cloud. Using JIRA Server? See the corresponding suggestion.

      We need to restrict certain members of certain groups from showing up in @mentions.

      Some use cases can include:

      • Need to restrict @mentions to only members of the project (developers should not show up in non-software projects, customers should not show up in non-service desk projects they're a member of)
      • Need to prevent certain groups from showing up in @mentions at all (contractors, customers/clients)

      The big one that has come up is, service desk agents are able to @mention customers on internal projects and receive update notifications. The customer clicks on the issue but cannot vew it because they do not have JIRA application access.

      Thanks!

            [JRACLOUD-62463] Restrict members from showing up in @mentions

            Anusha Rutnam added a comment -
            Atlassian Update - March 2024

            As I did not receive any responses to this comment I am closing this ticket.

            If you do not think this issue should have been closed, please add a comment here saying why and we can reopen it.

            Anusha Rutnam added a comment - Atlassian Update - March 2024 As I did not receive any responses to this comment I am closing this ticket. If you do not think this issue should have been closed, please add a comment here saying why and we can reopen it.

            Anusha Rutnam added a comment -

            The product has changed since this ticket was created. In order for a user to appear in the @ mention dropdown now they must have the Browse Projects project permission of a company-managed project. Does this satisfy the requirements of the watchers of this ticket? Thank you!

            Anusha Rutnam added a comment - The product has changed since this ticket was created. In order for a user to appear in the @ mention dropdown now they must have the Browse Projects   project permission of a company-managed project. Does this satisfy the requirements of the watchers of this ticket? Thank you!

            Gavin McMillan added a comment -

            Actually may be additional context as I can see that @mentions for JSD customers do not show up in a software project, however when you got to the 'share' menu they do show up.

            Gavin McMillan added a comment - Actually may be additional context as I can see that @mentions for JSD customers do not show up in a software project, however when you got to the 'share' menu they do show up.

            Gavin McMillan added a comment -

            This is very important, while the customer cannot log in and view the cases they do get visibility of the case subject.

            Suggest an option in the project of what groups will show up in @mentions and can exclude that group by project.

            Gavin McMillan added a comment - This is very important, while the customer cannot log in and view the cases they do get visibility of the case subject. Suggest an option in the project of what groups will show up in @mentions and can exclude that group by project.

              Unassigned Unassigned
              e60cee3f62db Matthew Daize
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                Created:
                Updated:
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