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  1. Jira Platform Cloud
  2. JRACLOUD-60992

Communications breakdown error is shown when using Firefox

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      NOTE: This bug report is for JIRA Cloud. Using JIRA Server? See the corresponding bug report.

      Summary

      While editing issues or adding a comment, JIRA crashes with message: "communications breakdown".

      Environment

      • JIRA v1000.5.2
      • This issue was reproduced on Firefox 46.0.1

      Steps to Reproduce

      1. Open JIRA Cloud on Firefox
      2. Open an issue
      3. Start editing 'Description'
      4. Click on the project name

      error-firefox.mp4

      Expected Results

      The description/comment should be saved and no error should be shown

      Actual Results

      Most of the times the description/comment are lost and the error is shown

      Notes

      Workaround

      Use Chrome or Edge

        1. error-firefox.mp4
          351 kB

              Unassigned Unassigned
              psilveira Paula Silveira (Inactive)
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              6 Vote for this issue
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                Created:
                Updated:
                Resolved: