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Suggestion
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Resolution: Won't Fix
NOTE: This suggestion is for JIRA Cloud. Using JIRA Server? See the corresponding suggestion.
Summary
When connecting JIRA to Gmail for Outgoing SMTP Mail, some users might run into the following problem when testing connection
Unfortunately no connection was possible. Review the errors below and rectify:
- AuthenticationFailedException: 534-5.7.14 <https://accounts.google.com/signin/continue?sarp=x&xxx=x&xxx=xxxxxxxx
534-5.7.14 xxxXXxxxXXXXXXXXXxXXXxXxXxXxXxXxXXXxXXXXX_XXxxxXXxXXXxXxXXxxXXxxXXXxxx
534-5.7.14 xxxXXxx_XXXXXXXXXxXXXxXxXxXxXxXxXXXxXXXXXXXXxxxXXxXXXxXxXXxxXXxxXXXxxx
534-5.7.14 xxxXXxxxXXXXXXXXXxXXXxXxXxXxXxXxXXXxXXXXXXXXxxxXXxXXXxXxXXxxXXxx-XXxxx
534-5.7.14 xXX_xxxxXXXXXxXXXxXX-xxxXXXxX> Please log in via your web browser and
534-5.7.14 then try again.
534-5.7.14 Learn more at
534 5.7.14 https://support.google.com/mail/answer/78754 b8sm33119713wjf.9 - gsmtp
The following is thrown in the logs
2016-04-05 07:44:00,317 ERROR [] Sending mailitem To='example@email.com' Subject='Your account was created!' From='null' FromName='XXX' Cc='null' Bcc='null' ReplyTo='null' InReplyTo='null' MimeType='text/plain' Encoding='UTF-8' Multipart='javax.mail.internet.MimeMultipart@2def3c' MessageId='null' anonymous Mail Queue Service Error occurred in sending e-mail: To='example@email.com' Subject='Your account was created!' From='null' FromName='XXX' Cc='null' Bcc='null' ReplyTo='null' InReplyTo='null' MimeType='text/plain' Encoding='UTF-8' Multipart='javax.mail.internet.MimeMultipart@2def3c' MessageId='null'
com.atlassian.mail.MailException: javax.mail.AuthenticationFailedException: 534-5.7.14 <https://accounts.google.com/signin/continue?sarp=x&xxx=x&xxx=xxxxxxxx
534-5.7.14 xxxXXxxxXXXXXXXXXxXXXxXxXxXxXxXxXXXxXXXXX_XXxxxXXxXXXxXxXXxxXXxxXXXxxx
534-5.7.14 xxxXXxx_XXXXXXXXXxXXXxXxXxXxXxXxXXXxXXXXXXXXxxxXXxXXXxXxXXxxXXxxXXXxxx
534-5.7.14 xxxXXxxxXXXXXXXXXxXXXxXxXxXxXxXxXXXxXXXXXXXXxxxXXxXXXxXxXXxxXXxx-XXxxx
534-5.7.14 xXX_xxxxXXXXXxXXXxXX-xxxXXXxX> Please log in via your web browser and
534-5.7.14 then try again.
534-5.7.14 Learn more at
534 5.7.14 https://support.google.com/mail/answer/78754 b8sm33119713wjf.9 - gsmtp
at com.atlassian.mail.server.impl.SMTPMailServerImpl.sendWithMessageId(SMTPMailServerImpl.java:214) [atlassian-mail-2.5.16.jar:?]
at com.atlassian.mail.queue.SingleMailQueueItem.send(SingleMailQueueItem.java:44) [atlassian-mail-2.5.16.jar:?]
at com.atlassian.mail.queue.MailQueueImpl.sendBuffer(MailQueueImpl.java:66) [atlassian-mail-2.5.16.jar:?]
at com.atlassian.jira.mail.JiraMailQueue$1.apply(JiraMailQueue.java:51) [JiraMailQueue$1.class:?]
at com.atlassian.jira.mail.JiraMailQueue$1.apply(JiraMailQueue.java:48) [JiraMailQueue$1.class:?]
at com.atlassian.jira.util.velocity.DefaultVelocityRequestContextFactory.runWithStaticBaseUrl(DefaultVelocityRequestContextFactory.java:110) [DefaultVelocityRequestContextFactory.class:?]
at com.atlassian.jira.util.DefaultBaseUrl.runWithStaticBaseUrl(DefaultBaseUrl.java:50) [DefaultBaseUrl.class:?]
at com.atlassian.jira.mail.JiraMailQueue.sendBuffer(JiraMailQueue.java:48) [JiraMailQueue.class:?]
at com.atlassian.jira.service.services.mail.MailQueueService.run(MailQueueService.java:21) [MailQueueService.class:?]
at com.atlassian.jira.service.JiraServiceContainerImpl.run(JiraServiceContainerImpl.java:61) [JiraServiceContainerImpl.class:?]
at com.atlassian.jira.service.ServiceRunner.runService(ServiceRunner.java:62) [ServiceRunner.class:?]
at com.atlassian.jira.service.ServiceRunner.runServiceId(ServiceRunner.java:44) [ServiceRunner.class:?]
at com.atlassian.jira.service.ServiceRunner.runJob(ServiceRunner.java:32) [ServiceRunner.class:?]
at com.atlassian.scheduler.core.JobLauncher.runJob(JobLauncher.java:153) [atlassian-scheduler-core-1.7.0.jar:?]
at com.atlassian.scheduler.core.JobLauncher.launchAndBuildResponse(JobLauncher.java:118) [atlassian-scheduler-core-1.7.0.jar:?]
at com.atlassian.scheduler.core.JobLauncher.launch(JobLauncher.java:97) [atlassian-scheduler-core-1.7.0.jar:?]
at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.launchJob(CaesiumSchedulerService.java:401) [atlassian-scheduler-caesium-1.3.0.jar:?]
at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.executeLocalJob(CaesiumSchedulerService.java:369) [atlassian-scheduler-caesium-1.3.0.jar:?]
at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.executeQueuedJob(CaesiumSchedulerService.java:347) [atlassian-scheduler-caesium-1.3.0.jar:?]
at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService$1.consume(CaesiumSchedulerService.java:255) [atlassian-scheduler-caesium-1.3.0.jar:?]
at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService$1.consume(CaesiumSchedulerService.java:252) [atlassian-scheduler-caesium-1.3.0.jar:?]
at com.atlassian.scheduler.caesium.impl.SchedulerQueueWorker.executeJob(SchedulerQueueWorker.java:65) [atlassian-scheduler-caesium-1.3.0.jar:?]
at com.atlassian.scheduler.caesium.impl.SchedulerQueueWorker.executeNextJob(SchedulerQueueWorker.java:59) [atlassian-scheduler-caesium-1.3.0.jar:?]
at com.atlassian.scheduler.caesium.impl.SchedulerQueueWorker.run(SchedulerQueueWorker.java:34) [atlassian-scheduler-caesium-1.3.0.jar:?]
at java.lang.Thread.run(Thread.java:745) [?:1.8.0_74]
Caused by: javax.mail.AuthenticationFailedException: 534-5.7.14 <https://accounts.google.com/signin/continue?sarp=x&xxx=x&xxx=xxxxxxxx
534-5.7.14 xxxXXxxxXXXXXXXXXxXXXxXxXxXxXxXxXXXxXXXXX_XXxxxXXxXXXxXxXXxxXXxxXXXxxx
534-5.7.14 xxxXXxx_XXXXXXXXXxXXXxXxXxXxXxXxXXXxXXXXXXXXxxxXXxXXXxXxXXxxXXxxXXXxxx
534-5.7.14 xxxXXxxxXXXXXXXXXxXXXxXxXxXxXxXxXXXxXXXXXXXXxxxXXxXXXxXxXXxxXXxx-XXxxx
534-5.7.14 xXX_xxxxXXXXXxXXXxXX-xxxXXXxX> Please log in via your web browser and
534-5.7.14 then try again.
534-5.7.14 Learn more at
534 5.7.14 https://support.google.com/mail/answer/78754 b8sm33119713wjf.9 - gsmtp
at com.sun.mail.smtp.SMTPTransport$Authenticator.authenticate(SMTPTransport.java:893) [javax.mail-1.5.4.jar:1.5.4]
at com.sun.mail.smtp.SMTPTransport.authenticate(SMTPTransport.java:814) [javax.mail-1.5.4.jar:1.5.4]
at com.sun.mail.smtp.SMTPTransport.protocolConnect(SMTPTransport.java:728) [javax.mail-1.5.4.jar:1.5.4]
at javax.mail.Service.connect(Service.java:386) [javax.mail-1.5.4.jar:1.5.4]
at javax.mail.Service.connect(Service.java:245) [javax.mail-1.5.4.jar:1.5.4]
at javax.mail.Service.connect(Service.java:194) [javax.mail-1.5.4.jar:1.5.4]
at com.atlassian.mail.server.impl.SMTPMailServerImpl.sendWithMessageId(SMTPMailServerImpl.java:174) [atlassian-mail-2.5.16.jar:?]
... 24 more
Suggestion
Make JIRA more secure to be able connect to Gmail without additional configuration
Workaround
- Enabling access for less secure app in gmail seems to work for most of the cases
- If it doesn't work, as per the error message, please refer to the following link for more information about the error.
- If following that link doesn't work then please follow the steps in the following thread next
- is related to
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- Closed
- relates to
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- Closed
- mentioned in
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