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  1. Jira Platform Cloud
  2. JRACLOUD-60805

Change Default Reporter field description to include how it works

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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      NOTE: This suggestion is for JIRA Cloud. Using JIRA Server? See the corresponding suggestion.

      When configuring a mail handler the Default Reporter field is shown and this field includes a description "Start typing to get a list of possible matches."

      In JIRA 7 the default reporter is only used when the 'From' address is unknown to JIRA. This is not clear to administrators who are configuring the mail handler.

      Suggested Resolution:

      Change the description to the following (or something similar)

      Start typing to get a list of possible matches.
Used if a message comes from an unrecognized address and Create Users is not selected. 
The existing JIRA user will be used if the 'From' address is recognized by JIRA.

              Unassigned Unassigned
              tevans Tim Evans (Inactive)
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                Created:
                Updated:
                Resolved: