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  1. Jira Platform Cloud
  2. JRACLOUD-46365

New line in CSV external import in JIRA doesn't work

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      NOTE: This bug report is for JIRA Cloud. Using JIRA Server? See the corresponding bug report.

      Summary

      The documentation for New line in CSV external import in JIRA doesn't work

      Steps to Reproduce

      1. Create and save a CSV file as per the documentation Importing Data From CSV 
        Summary, Description, Status
"Login fails", "This is on
a new line", Open
      2. Do a CSV import in JIRA using the External Import in JIRA
      3. Select "Map Value" option for the field with multiple lines

      Expected Results

      Issue created to have multiple line in it's Description field.

      Actual Results

      Imported issue is in one line rather than multiple lines.

      "Login fails", "This is ona new line", Open

      Workaround

      Option 1:

      • As mentioned in "this comment" :

        don't hit 'Map Value'. Newlines import fine if you do not select 'Map Value' for that field.

      Option 2:
      It is possible to create newlines by using: 

      \\

      at the beginning of each line as per the example below:

      Summary,Type,Description,Status
"next csv new line test","Bug","Atlassian
\\ Testing Issue
\\ Acceptance Criteria
\\ - Line 1
\\ - Line 2
\\ - Line 3
\\ - Line 4",To Do

      However, this workaround creates another issue with the exported field as mentioned in this bug ticket: JRA-46364

            [JRACLOUD-46365] New line in CSV external import in JIRA doesn't work

            No work has yet been logged on this issue.

              Unassigned Unassigned
              nghanis Nithiyaa Ghanis (Inactive)
              Affected customers:
              32 This affects my team
              Watchers:
              36 Start watching this issue

                Created:
                Updated:
                Resolved: