Uploaded image for project: 'Jira Cloud'
  1. Jira Cloud
  2. JRACLOUD-46365

New line in CSV external import in JIRA doesn't work

    XMLWordPrintable

Details

    Description

      NOTE: This bug report is for JIRA Cloud. Using JIRA Server? See the corresponding bug report.

      Summary

      The documentation for New line in CSV external import in JIRA doesn't work

      Steps to Reproduce

      1. Create and save a CSV file as per the documentation Importing Data From CSV
        Summary, Description, Status
        "Login fails", "This is on
        a new line", Open
        
      2. Do a CSV import in JIRA using the External Import in JIRA
      3. Select "Map Value" option for the field with multiple lines

      Expected Results

      Issue created to have multiple line in it's Description field.

      Actual Results

      Imported issue is in one line rather than multiple lines.

      "Login fails", "This is ona new line", Open
      

      Workaround

      Option 1:

      • As mentioned in "this comment" :

        don't hit 'Map Value'. Newlines import fine if you do not select 'Map Value' for that field.

      Option 2:
      It is possible to create newlines by using:

      \\ 

      at the beginning of each line as per the example below:

      Summary,Type,Description,Status
      "next csv new line test","Bug","Atlassian
      \\ Testing Issue
      \\ Acceptance Criteria
      \\ - Line 1
      \\ - Line 2
      \\ - Line 3
      \\ - Line 4",To Do
      

      However, this workaround creates another issue with the exported field as mentioned in this bug ticket: JRA-46364

      Attachments

        Issue Links

          Activity

            People

              Unassigned Unassigned
              nghanis Nithiyaa Ghanis (Inactive)
              Votes:
              32 Vote for this issue
              Watchers:
              29 Start watching this issue

              Dates

                Created:
                Updated:
                Resolved: