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  1. Jira Platform Cloud
  2. JRACLOUD-46035

Attachment button to embed attachment not available when commenting

      NOTE: This bug report is for JIRA Cloud. Using JIRA Server? See the corresponding bug report.

      Summary

      The attachment button is not available when commenting in the same transition where attachment is uploaded to the issue.

      Environment

      JIRA 7.0.0-OD-08-005

      Steps to Reproduce

      1. Edit a screen to have attachment field and comment field
      2. Associate the screen with a workflow
      3. Transition the issue to the point where it will use the screen
      4. Add an attachment and upon commenting the attachment button is not available to be selected

      Expected Results

      The attachment button is available and can be selected

      Actual Results

      No attachment button is available

      Notes

      The attachment button in comments will be available if there are existing attachments in the issue before the transition.

      Workaround

      1. Add attachment first, then in another screen add comment with embedded attachment.
      2. Drag and drop attachments to the comment field (the attachment will be uploaded and embedded into the comment)

            [JRACLOUD-46035] Attachment button to embed attachment not available when commenting

            Dylan made changes -
            Resolution New: Won't Fix [ 2 ]
            Status Original: Gathering Impact [ 12072 ] New: Closed [ 6 ]
            Monique Khairuliana (Inactive) made changes -
            Workflow Original: JIRA Bug Workflow w Kanban v6 - Restricted [ 1866912 ] New: JAC Bug Workflow v3 [ 3355596 ]
            Status Original: Verified [ 10005 ] New: Gathering Impact [ 12072 ]
            Eric S (Inactive) made changes -
            Component/s New: Issue [ 51491 ]
            Component/s Original: Issue - Attachments [ 46518 ]
            SET Analytics Bot made changes -
            Support reference count Original: 6 New: 7
            SET Analytics Bot made changes -
            Support reference count Original: 5 New: 6
            Bugfix Automation Bot made changes -
            Support reference count Original: 4 New: 5
            jonah (Inactive) made changes -
            Description Original: h3. Summary
            The attachment button is not available when commenting in the same transition where attachment is uploaded to the issue.

            h3. Environment
            JIRA 7.0.0-OD-08-005

            h3. Steps to Reproduce
            # Edit a screen to have attachment field and comment field
            # Associate the screen with a workflow
            # Transition the issue to the point where it will use the screen
            # Add an attachment and upon commenting the attachment button is not available to be selected

            h3. Expected Results
            The attachment button is available and can be selected
            h3. Actual Results
            No attachment button is available
             
            h3. Notes
            The attachment button in comments will be available if there are existing attachments in the issue before the transition.

            h3.Workaround
            # Add attachment first, then in another screen add comment with embedded attachment.
            # Drag and drop attachments to the comment field (the attachment will be uploaded and embedded into the comment)
            New: {panel:bgColor=#e7f4fa}
              *NOTE:* This bug report is for *JIRA Cloud*. Using *JIRA Server*? [See the corresponding bug report|http://jira.atlassian.com/browse/JRASERVER-46035].
              {panel}

            h3. Summary
            The attachment button is not available when commenting in the same transition where attachment is uploaded to the issue.

            h3. Environment
            JIRA 7.0.0-OD-08-005

            h3. Steps to Reproduce
            # Edit a screen to have attachment field and comment field
            # Associate the screen with a workflow
            # Transition the issue to the point where it will use the screen
            # Add an attachment and upon commenting the attachment button is not available to be selected

            h3. Expected Results
            The attachment button is available and can be selected
            h3. Actual Results
            No attachment button is available
             
            h3. Notes
            The attachment button in comments will be available if there are existing attachments in the issue before the transition.

            h3.Workaround
            # Add attachment first, then in another screen add comment with embedded attachment.
            # Drag and drop attachments to the comment field (the attachment will be uploaded and embedded into the comment)
            jonah (Inactive) made changes -
            Link New: This issue is related to JRASERVER-46035 [ JRASERVER-46035 ]
            vkharisma made changes -
            Project Import New: Sat Apr 01 19:36:47 UTC 2017 [ 1491075407146 ]
            Confluence Escalation Bot (Inactive) made changes -

              Unassigned Unassigned
              nmohdkhalid Nabil
              Affected customers:
              4 This affects my team
              Watchers:
              19 Start watching this issue

                Created:
                Updated:
                Resolved: