Uploaded image for project: 'Jira Cloud (including JIRA Core)'
  1. Jira Cloud (including JIRA Core)
  2. JRACLOUD-43468

Create Issue and set reporter as original sender in a forwarded email

    XMLWordPrintable

    Details

    • Feedback Policy:

      Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      Description

      NOTE: This suggestion is for JIRA Cloud. Using JIRA Server? See the corresponding suggestion.

      Summary
      I have a customer who would like to forward emails from one mail server to their JIRA incoming mail server.
      He then wants the email to be created as an issue however the reporter would have to be the original sender of the email.

      Steps to reproduce

      1. Send an Email to User A as User B in his personal Email.
      2. Send an Email to JIRA Server as User A.

      Current Behaviour
      JIRA creates an issue with reporter being USER A.

      Wanted Behaviour
      JIRA should make reporter B the reporter of the issue instead of User A.

      Thanks.

      Ismael

        Attachments

          Issue Links

            Activity

              People

              Assignee:
              Unassigned Unassigned
              Reporter:
              ijimoh Ismael Olusula Jimoh (Inactive)
              Votes:
              0 Vote for this issue
              Watchers:
              2 Start watching this issue

                Dates

                Created:
                Updated:
                Resolved: