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Type:
Suggestion
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Resolution: Low Engagement
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Component/s: Administration - System - General Configuration
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0
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11
NOTE: This suggestion is for JIRA Cloud. Using JIRA Server? See the corresponding suggestion.
As an administrator, I would like to use the Notification Helper to troubleshoot JIRA Service Desk notification issues.
Example: "Notifications not being received by Service Desk customers"
Use case example
- Notification Helper does not take account of "Default rules" which can be configured at Project settings > Customer notifications
- is related to
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JRACLOUD-41807 Notification Helper says that SD user will receive notifications, but they do not
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- Closed
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- Closed