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  1. Jira Platform Cloud
  2. JRACLOUD-41393

Troubleshoot JIRA Service Desk notifications using Notification Helper

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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      NOTE: This suggestion is for JIRA Cloud. Using JIRA Server? See the corresponding suggestion.

      As an administrator, I would like to use the Notification Helper to troubleshoot JIRA Service Desk notification issues.

      Example: "Notifications not being received by Service Desk customers"

      Use case example

      • Notification Helper does not take account of "Default rules" which can be configured at Project settings > Customer notifications

        1. Screenshot_2017-07-04_13_51_50.png
          Screenshot_2017-07-04_13_51_50.png
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              Unassigned Unassigned
              tevans Tim Evans (Inactive)
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                Created:
                Updated:
                Resolved: