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  1. Jira Cloud
  2. JRACLOUD-41046

Logging work sends email even if not configured in notification scheme

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    Description

      NOTE: This bug report is for JIRA Cloud. Using JIRA Server? See the corresponding bug report.

      Atlassian Status as of 11 December 2014

      Hi everyone,

      We expect a fix for this issue to be released in early January for both JIRA Cloud and JIRA Server.

      We will update the current behavior to remove the association between Issue Worklogs and the Issue Updated event. This should resolve the problem originally described in this issue.

      As I mentioned in my previous update, improving events and email notifications is part of the current JIRA roadmap. A number of you have indicated that there are existing challenges you face with JIRA email notifications beyond this issue. We would love to hear your feedback and suggestions – feel free to contact me directly.

      Thanks,
      Dave
      Product Manager - JIRA Platform

      Steps to reproduce

      1. Remove all log work notification
        • This is verified by the Notification Helper
      2. Have the user create an issue (PROA-4 in my test)
      3. As an admin, log work on the issue

      Expected Results

      • No email notification received by reporter

      Actual Results

      • Email is sent to reporter

      Additional

      • When no notification is configured to send for work logged, email says Admin updated an issue
      • When work logged is configured to send notification, email says Admin added a worklog

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        Issue Links

          is duplicated by

          Bug - A problem which impairs or prevents the functions of the product. JRACLOUD-41084 Work logged on issue seems to be treated as generic event

          • Low - Low priority issues
          • Closed

          Bug - A problem which impairs or prevents the functions of the product. JRACLOUD-41110 When logging work, users are getting notifications when logged work is off

          • Low - Low priority issues
          • Closed
          is related to

          Bug - A problem which impairs or prevents the functions of the product. JRASERVER-41046 Logging work sends email even if not configured in notification scheme

          • Medium - Medium priority issues
          • Closed
          relates to

          Bug - A problem which impairs or prevents the functions of the product. JRACLOUD-29328 Editing Assignee should trigger 'Issue Assigned' event

          • Medium - Medium priority issues
          • Closed

          Activity

            People

              pklimkowski@atlassian.com Piotr Klimkowski (Inactive)
              ywoo Yit Wei
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              Dates

                Created:
                Updated:
                Resolved: