-
Type:
Bug
-
Resolution: Timed out
-
Priority:
Low
-
Component/s: Notification - Email
-
8
-
Severity 3 - Minor
NOTE: This bug report is for JIRA Cloud. Using JIRA Server? See the corresponding bug report.
If a catch email is specified as part of a group address (http://www.ietf.org/rfc/rfc2822.txt section A.1.3) JIRA does not parse it.
Three scenarios exist here:
- Catch email exists before the group:
To: "John Smith" <catchemail@example.com>, Web Support: "Web Support minor" <minorsupport@example.com>, "WebSupport Major" <majorsupport@example.com>;
- Catch email exists after the group:
To: Web Support: "Web Support minor" <minorsupport@example.com>, "WebSupport Major" <majorsupport@example.com>;, "John Smith" <catchemail@example.com>
- Catch email exists within the group:
To: Web Support: "Web Support minor" <minorsupport@example.com>, "WebSupport Major" <majorsupport@example.com>, "John Smith" <catchemail@example.com>;
Scenarios 1 and 2 result in a properly parsed email.
Scenario 3 results in a "do not match the catch email" error.
Expected: Scenario 3 should be parsed without issue.
Steps to repro:
- Download the ingroup.eml file and place it within the <JIRA HOME>/import/mail folder
- Add a new mail handler, and specify the local directory instead of a POP/IMAP server
- Specify the catch email to be:
catchemail@example.com
- Set a default assignee, and test the connection, click on More Details
- Error is:
Found 1 message(s) in the <JIRA HOME>/import/mail folder. Cannot handle message as the recipient(s) (Web Support: "Web Support minor" <minorsupport@example.com>, "WebSupport Major" <majorsupport@example.com>, "John Smith" <catchemail@example.com>;) do not match the catch email catchemail@example.com
- is related to
-
JRASERVER-35436 JIRA's mail handler does not properly parse group email addresses
-
- Closed
-