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  1. Jira Platform Cloud
  2. JRACLOUD-35018

Ability to detect a deleted user in LDAP and disable that user

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      NOTE: This suggestion is for JIRA Cloud. Using JIRA Server? See the corresponding suggestion.

      If a user is deleted from LDAP, if using a connector user directory on the next sync it will delete that user from JIRA. It doesn't appear this follows some of the inbuilt restrictions around deleting users in the GUI - for example you can delete a user from LDAP and it will remove them even if they're assigned issues. This can leave all sorts of orphaned information and cause problems.

      Given we now have deactivate user functionality in JIRA, rather than deleting the user in JIRA can we deactivate the user? This would prevent us from getting into situations where deleting a user has caused problems in JIRA.

      Workaround

      Deactivate the user in the LDAP engine and JIRA rather then deleting them.

              Unassigned Unassigned
              dcurrie@atlassian.com Dave C
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