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  1. Jira Platform Cloud
  2. JRACLOUD-34340

AD account always locked out in configuration of email notification

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    • Icon: Support Request Support Request
    • Resolution: Support Request
    • Icon: High High
    • None
    • 6.0.4
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      Hi,

      I am using AD account for email notification authentication, but the account always locked out, and the email notification will be failed, Please help check if it is a configuration issue or bug?

      For outgoing mail configuration:

      SMTP Host
      Protocol: SMTP
      Host Name : My exchange server 
      Port : 25
Note:  No username and password used.

      For incoming mail configuration:

           Protocol : POP
     Host Name: My exchange server 
     Port: 110
     username: <user@domain>
     password: AD password

      I can login the OWA mailbox by this AD account. and i am sure the password is correct.

            [JRACLOUD-34340] AD account always locked out in configuration of email notification

            Monique Khairuliana (Inactive) made changes -
            Workflow Original: JRA workflow with restrictions [ 1864220 ] New: Support Request Workflow [ 3358312 ]
            Status Original: Resolved [ 5 ] New: Closed [ 6 ]
            jonah (Inactive) made changes -
            Link New: This issue is related to JRASERVER-34340 [ JRASERVER-34340 ]
            vkharisma made changes -
            Project Import New: Sat Apr 01 19:36:47 UTC 2017 [ 1491075407146 ]
            Katherine Yabut made changes -
            Confluence Escalation Bot (Inactive) made changes -
            Owen made changes -
            Eric Dalgliesh made changes -
            Eric Dalgliesh made changes -

            Eric Dalgliesh added a comment -

            Hi wwyhy520,

            Could you create a support ticket at https://support.atlassian.com? That way we can provide you with support specific to your circumstances and with higher security. The credentials should be the same as for this site (https://jira.atlassian.com).

            Regards,
            Eric

            Eric Dalgliesh added a comment - Hi wwyhy520 , Could you create a support ticket at https://support.atlassian.com ? That way we can provide you with support specific to your circumstances and with higher security. The credentials should be the same as for this site ( https://jira.atlassian.com ). Regards, Eric
            Wei Wang made changes -

              Unassigned Unassigned
              d9976fc2933e Wei Wang
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                Created:
                Updated:
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