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  1. Jira Platform Cloud
  2. JRACLOUD-31385

Split regex in Create a new issue handler

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    • Resolution: Won't Do
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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      NOTE: This suggestion is for JIRA Cloud. Using JIRA Server? See the corresponding suggestion.

      As of now, only emails creating comments can have regex settings that allow to truncate the irrelevant part of the message. It would be useful to be able to to the same when creating new issues from email.

      Example use case:
      JIRA is used as a support system. If the support team is contacted by their customer, they can send to them an email with the body beginning with something like:

      *--
      Please write above this line.

      Dear user,
      Thanks for contacting support.
      Please enter your issue description and attach relevant screenshots.

      Thanks,
      Your support team.

      --*

      Reply to that email is received by Jira and triggers creating a new issue, with only the text above *-- as description.

              Unassigned Unassigned
              dwierzbicka Dobroslawa Wierzbicka (Inactive)
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                Created:
                Updated:
                Resolved: