At present the backup produced by the backup manager cannot be imported back into OnDemand as the attachments and XML are in the same zip file. Could the Backup Manager produce 3 zip files:

• XML
• Avatars (taken directly from the avatars directory)
• Attachments (taken directly from the attachments directory)

This is useful for customers as if they need to make a risky change to JIRA and take a backup before and after then it's not possible for them to restore the data without downloading the archive and manually altering it.

WORKAROUND:
Restoring a JIRA Cloud Backup into a JIRA Cloud instance

1. Download the backup
2. Extract all files out of the zip file
3. Zip up entities.xml and activeobjects.xml - this will be your XML data.
4. Change directory into data/attachments and zip up the contents - this will be your attachment data.
5. Change directory into data/avatars and zip up the contents - this will be your avatar data.
6. Import the file back into OnDemand