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  1. Jira Cloud
  2. JRACLOUD-31184

JIRA OnDemand Backup Manager should produce a backup that can be imported back into OnDemand

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    Description

      NOTE: This suggestion is for JIRA Cloud. Using JIRA Server? See the corresponding suggestion.

      At present the backup produced by the backup manager cannot be imported back into OnDemand as the attachments and XML are in the same zip file. Could the Backup Manager produce 3 zip files:

      • XML
      • Avatars (taken directly from the avatars directory)
      • Attachments (taken directly from the attachments directory)

      This is useful for customers as if they need to make a risky change to JIRA and take a backup before and after then it's not possible for them to restore the data without downloading the archive and manually altering it.

      WORKAROUND:
      Restoring a JIRA Cloud Backup into a JIRA Cloud instance

      1. Download the backup
      2. Extract all files out of the zip file
      3. Zip up entities.xml and activeobjects.xml - this will be your XML data.
      4. Change directory into data/attachments and zip up the contents - this will be your attachment data.
      5. Change directory into data/avatars and zip up the contents - this will be your avatar data.
      6. Import the file back into OnDemand

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              Unassigned Unassigned
              mhunter Matthew Hunter
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