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  1. Jira Cloud
  2. JRACLOUD-30790

JIRA is not able to handle the MsOutlook content with a newline

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      NOTE: This bug report is for JIRA Cloud. Using JIRA Server? See the corresponding bug report.

      Steps to replicate:

      1. Create a comment handler from JIRA Incoming Mail Service
      2. Use MsOutlook 2010 and create an email to comment on an issue. The content of the message contains newline:
      3. When the email's content is captured and added as a comment, the content places a newline with additional empty new line

        1. comment.png
          8 kB
          Immanuel Siagian
        2. header.jsp
          2 kB
          Mario Günter
        3. mail-vs-jira.png
          68 kB
          Mario Günter
        4. outlook.PNG
          70 kB
          Immanuel Siagian
        5. script_vs_p_and_br.png
          11 kB
          Mario Günter

            ohookins@atlassian.com Oliver Hookins (Inactive)
            isiagian Immanuel Siagian (Inactive)
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            13 Vote for this issue
            Watchers:
            15 Start watching this issue

              Created:
              Updated:
              Resolved: