Uploaded image for project: 'Jira Platform Cloud'
  1. Jira Platform Cloud
  2. JRACLOUD-30790

JIRA is not able to handle the MsOutlook content with a newline

XMLWordPrintable

      NOTE: This bug report is for JIRA Cloud. Using JIRA Server? See the corresponding bug report.

      Steps to replicate:

      1. Create a comment handler from JIRA Incoming Mail Service
      2. Use MsOutlook 2010 and create an email to comment on an issue. The content of the message contains newline:
      3. When the email's content is captured and added as a comment, the content places a newline with additional empty new line

        1. comment.png
          comment.png
          8 kB
        2. header.jsp
          2 kB
        3. mail-vs-jira.png
          mail-vs-jira.png
          68 kB
        4. outlook.PNG
          outlook.PNG
          70 kB
        5. script_vs_p_and_br.png
          script_vs_p_and_br.png
          11 kB

              ohookins@atlassian.com Oliver Hookins (Inactive)
              isiagian Immanuel Siagian (Inactive)
              Votes:
              13 Vote for this issue
              Watchers:
              15 Start watching this issue

                Created:
                Updated:
                Resolved: