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  1. Jira Platform Cloud
  2. JRACLOUD-30747

ScreenshotApplet throws ClassNotFoundException (com.atlassian.jira.screenshot.applet.ScreehshotApplet.class)

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      NOTE: This bug report is for JIRA Cloud. Using JIRA Server? See the corresponding bug report.

      Cause

      • ScreenshotApplet throws ClassNotFoundException (com.atlassian.jira.screenshot.applet.ScreehshotApplet.class) for some users
      • The following screenshot shows that users bump into the problem when try to attach a screenshot using the AttachScreenshotApplet. Attaching files directly works for them.
      • This occurs when you have Java 7 installed in the browser such as Mozilla Firefox or even Microsoft Internet Explorer

      Workaround

      • Switch to Java 6 and clear off the browser cache

        1. applet_error.jpg
          applet_error.jpg
          53 kB

              Unassigned Unassigned
              adanial Ahmad Danial (Inactive)
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                Created:
                Updated:
                Resolved: