Atlassian Update August 2024

Thank you for your feedback regarding the inclusion of user properties in JQL for tracking time spent on projects by team members or external personnel. We understand the importance of this feature for your reporting and tracking needs.

We are pleased to inform you that user properties are now available and can be used in the manner you suggested. This functionality allows you to add properties such as "Organisation" and "Department" to users and utilize JQL to search and select based on these properties.

For more detailed information on how to implement this, please refer to the following resource: https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-user-properties/#api-group-user-properties

We hope this addresses your requirements and significantly aids in simplifying your reporting processes. If you have any further questions or need additional assistance, please do not hesitate to reach out.

Kind Regards,
Joe Nguyen
jnguyen2@atlassian.com
Product Manager - Jira Cloud

I would like to see JQL include search / selection of User Properties. We need to see time spent on project(s) by members of a Team (e.g. Developers, Analysts, Architects,...), or by personnel from outside Organisations. (e.g. supplier X, supplier Y,..). This is significant in being able to track time / costs and reconcile with supplier invoices. The benefits of being able to do this would significantly aide and simplify reporting, give quick and visible feedback by using the selected data in dashboards.

We are not alone in having a mix of internal staff and external suppliers providing staff for project delivery. We can add 2 properties to all users, (it has to be done by hand it is not possible to add properties to all users at once), "Organisation" and "Department", and fill in the values accordingly. Then we would like to use (the excellent) JQL to select / search on those properties.