Details
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Suggestion
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Resolution: Won't Do
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None
Description
NOTE: This suggestion is for JIRA Cloud. Using JIRA Server? See the corresponding suggestion.
Idea taken from here https://confluence.atlassian.com/pages/viewpage.action?pageId=154633652
Support often takes data from customers where there's still a bit of overhead and time involved in getting the data from the customer to a working state in support.
What currently happends:
- Support needs to convince customers that our data anonymizer is safe enough for them to trust (it really isn't)
- Customer follows that guide (sometimes with difficulty, needing more bounces) and attaches the backup
- Support needs to restore the backup locally
- Turn off emailing
- Worry about CDATA cleaning
- Change the passwords to sphere
- Change any cwd_directory info disabling everything but local directory
- Worry about any remote groups and make them local groups also
- Then we can log in and start troubleshooting
Request
It would be great if JIRA BTF's internal backup facility could just do this, use joost.jar to anonymise a backup on request and send it off to a support issue all in one go - just tick a box "anomonize backup for Atlassian support" and there it is.
Attachments
Issue Links
- is cloned from
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JRACLOUD-29160 Fix the support backup Anonymizer
- Closed
- is related to
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JRASERVER-29161 Put the support backup Anonymizer into JIRA BTF
- Closed