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  1. Jira Cloud
  2. JRACLOUD-29160

Fix the support backup Anonymizer

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    Description

      NOTE: This suggestion is for JIRA Cloud. Using JIRA Server? See the corresponding suggestion.

      Idea taken from here https://confluence.atlassian.com/pages/viewpage.action?pageId=154633652

      Support often takes data from customers where there's still a bit of overhead and time involved in getting the data from the customer to a working state in support.

      What currently happends:

      • Support needs to convince customers that our data anonymizer is safe enough for them to trust (it really isn't)
      • Customer follows that guide (sometimes with difficulty, needing more bounces) and attaches the backup
      • Support needs to restore the backup locally
        • Turn off emailing
        • Worry about CDATA cleaning
        • Change the passwords to sphere
        • Change any cwd_directory info disabling everything but local directory
        • Worry about any remote groups and make them local groups also
      • Then we can log in and start troubleshooting

      Request
      Please fix joost.jar to perform all these changed to the .xml backup without supporters needing to worry about it in future.

      This is used daily amongst supporters so a fix in this would save supporters of hours in time yearly.

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              Unassigned Unassigned
              mandreacchio Michael Andreacchio
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