[JRACLOUD-26299] Images of .gif or .png format fail to appear on ticket - Create and track feature requests for Atlassian products.

Type: Bug
Resolution: Obsolete
Priority: Medium
Component/s: Issue - View (Internal developer use only)
Labels:
Environment:

Client: Mac OS 10.6.x, FF 7.0.1
Server: Standalone (Apache Tomcat Version 6.0.32, Java(TM) SE Runtime Environment (build 1.6.0_26-b03))

Bug Fix Policy:
View Atlassian Cloud bug fix policy

NOTE: This bug report is for JIRA Cloud. Using JIRA Server? See the corresponding bug report.

When attaching .gif or .png images to a JIRA ticket under v4.4.1#660-r161644, they don't appear on the ticket main page. The Attachments section does appear (as opposed to when there are no attachments), however, it appears empty. You must go into "Manage attachments" to view the attachment in question.

I saw ~~JRA-19557~~ so this may be related, however the exception looks quite a bit different so I figured I would open a separate ticket and let you decide to close as duplicate and reopen that if applicable.

Here is the first portion of the exception.

2011-11-17 09:21:14,072 http-127.0.0.1-8080-20 ERROR cburt 561x496995x1 1e7rt94 10.128.9.139,127.0.0.1 /browse/CREATIVE-648 [webwork.util.ValueStack] query="/thumbnails" {[id="null" type="5" values=""]} {[id="thumbnails" type="8" values=""]}
java.lang.reflect.InvocationTargetException
	at sun.reflect.GeneratedMethodAccessor955.invoke(Unknown Source)
	at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
	at java.lang.reflect.Method.invoke(Unknown Source)

The second error expected behaviour after attaching the image gif in JIRA 5.2.2:

2012-12-17 18:58:22,242 http-bio-8080-exec-19 WARN admin 1138x57x1 1f6j7xn 0:0:0:0:0:0:0:1 /secure/IssueAction!default.jspa [jira.issue.thumbnail.DefaultThumbnailManager] Error writing to thumbnail file: C:\JIRA\5.2.1\atlassian-jira-5.2.1\jira-home\data\attachments\DEMO\DEMO-5\thumbs\_thumb_10100.png
javax.imageio.IIOException: Unexpected block type 0!
	at com.sun.imageio.plugins.gif.GIFImageReader.readMetadata(GIFImageReader.java:722)
	at com.sun.imageio.plugins.gif.GIFImageReader.getWidth(GIFImageReader.java:167)
	at com.atlassian.jira.issue.thumbnail.DefaultThumbnailManager$ImageDimensionsHelper.dimensionsForImage(DefaultThumbnailManager.java:535)
	at com.atlassian.jira.issue.thumbnail.DefaultThumbnailManager$5.withInputStream(DefaultThumbnailManager.java:383)
	at com.atlassian.jira.issue.thumbnail.DefaultThumbnailManager$5.withInputStream(DefaultThumbnailManager.java:379)

See image001.PNG.

Additionally the following can occur which is specific to thumbnails:

2013-12-19 23:58:00,430 http-bio-443-exec-45 ERROR john.liew 1438x7500x1 1rmvdjp 203.167.201.206 /secure/IssueAction!default.jspa [core.util.thumbnail.Thumber] Unable to create thumbnail image for id 30080
java.io.IOException: Cannot read the image
	at com.atlassian.jira.issue.thumbnail.DefaultThumbnailManager$1.getImage(DefaultThumbnailManager.java:215)
	at com.atlassian.core.util.thumbnail.Thumber.createThumbnail(Thumber.java:416)
	at com.atlassian.core.util.thumbnail.Thumber.retrieveOrCreateThumbNail(Thumber.java:384)
	at com.atlassian.jira.issue.thumbnail.DefaultThumbnailManager$2$1.withInputStream(DefaultThumbnailManager.java:282)
	at com.atlassian.jira.issue.thumbnail.DefaultThumbnailManager$2$1.withInputStream(DefaultThumbnailManager.java:278)
	at com.atlassian.jira.issue.thumbnail.DefaultThumbnailManager.withStreamConsumer(DefaultThumbnailManager.java:432)
	at com.atlassian.jira.issue.thumbnail.DefaultThumbnailManager.access$700(DefaultThumbnailManager.java:57)
	at com.atlassian.jira.issue.thumbnail.DefaultThumbnailManager$2.get(DefaultThumbnailManager.java:277)
	at com.atlassian.jira.issue.thumbnail.DefaultThumbnailManager$2.get(DefaultThumbnailManager.java:239)
	at com.atlassian.util.concurrent.ManagedLocks$ManagedLockImpl.withLock(ManagedLocks.java:303)
	at com.atlassian.jira.issue.thumbnail.DefaultThumbnailManager.doGetThumbnail(DefaultThumbnailManager.java:239)
	at com.atlassian.jira.issue.thumbnail.DefaultThumbnailManager.getThumbnail(DefaultThumbnailManager.java:159)
	at com.atlassian.jira.issue.thumbnail.DefaultThumbnailManager.getThumbnail(DefaultThumbnailManager.java:147)
	at sun.reflect.GeneratedMethodAccessor525.invoke(Unknown Source)
	at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
	at java.lang.reflect.Method.invoke(Method.java:606)
	at com.atlassian.util.profiling.object.ObjectProfiler.profiledInvoke(ObjectProfiler.java:83)
	at com.atlassian.jira.config.component.SwitchingInvocationHandler.invoke(SwitchingInvocationHandler.java:28)
	at com.sun.proxy.$Proxy188.getThumbnail(Unknown Source)
	at sun.reflect.GeneratedMethodAccessor525.invoke(Unknown Source)
	at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
	at java.lang.reflect.Method.invoke(Method.java:606)
	at com.atlassian.plugin.osgi.hostcomponents.impl.DefaultComponentRegistrar$ContextClassLoaderSettingInvocationHandler.invoke(DefaultComponentRegistrar.java:129)
	at com.sun.proxy.$Proxy188.getThumbnail(Unknown Source)
	at sun.reflect.GeneratedMethodAccessor525.invoke(Unknown Source)
	at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
	at java.lang.reflect.Method.invoke(Method.java:606)
	at com.atlassian.plugin.osgi.bridge.external.HostComponentFactoryBean$DynamicServiceInvocationHandler.invoke(HostComponentFactoryBean.java:154)
	at com.sun.proxy.$Proxy188.getThumbnail(Unknown Source)
	at com.atlassian.jira.issue.attachment.AttachmentsCategoriser$AttachmentItemCreator.apply(AttachmentsCategoriser.java:135)
	at com.atlassian.jira.issue.attachment.AttachmentsCategoriser$AttachmentItemCreator.apply(AttachmentsCategoriser.java:125)
	at com.google.common.collect.Lists$TransformingRandomAccessList.get(Lists.java:451)
	at java.util.AbstractList$Itr.next(AbstractList.java:358)
	at java.util.AbstractCollection.toArray(AbstractCollection.java:141)
	at com.google.common.collect.ImmutableList.copyFromCollection(ImmutableList.java:291)
	at com.google.common.collect.ImmutableList.copyOf(ImmutableList.java:260)
	at com.google.common.collect.ImmutableList.copyOf(ImmutableList.java:230)
	at com.atlassian.jira.issue.attachment.AttachmentItems.<init>(AttachmentItems.java:22)
	at com.atlassian.jira.issue.attachment.AttachmentsCategoriser.items(AttachmentsCategoriser.java:81)
	at com.atlassian.jira.plugin.viewissue.AttachmentBlockContextProvider.getContextMap(AttachmentBlockContextProvider.java:116)
	at com.atlassian.jira.plugin.webfragment.CacheableContextProviderDecorator.initContextMap(CacheableContextProviderDecorator.java:70)
	at com.atlassian.jira.plugin.webfragment.CacheableContextProviderDecorator.getContextMap(CacheableContextProviderDecorator.java:46)
	at com.atlassian.jira.plugin.webfragment.contextproviders.MultiContextProvider.getContextMap(MultiContextProvider.java:99)
	at com.atlassian.plugin.web.model.AbstractWebItem.getContextMap(AbstractWebItem.java:30)
	at com.atlassian.plugin.web.model.DefaultWebLabel.getDisplayableLabel(DefaultWebLabel.java:55)
	at com.atlassian.jira.plugin.issuenav.viewissue.webpanel.WebPanelBeanBuilder.getLabel(WebPanelBeanBuilder.java:91)
	at com.atlassian.jira.plugin.issuenav.viewissue.webpanel.WebPanelBeanBuilder.builder(WebPanelBeanBuilder.java:72)
	at com.atlassian.jira.plugin.issuenav.viewissue.webpanel.WebPanelBeanBuilder.buildWithoutHtml(WebPanelBeanBuilder.java:63)
	at com.atlassian.jira.plugin.issuenav.viewissue.webpanel.WebPanelMapperUtil.mapAndRenderPanels(WebPanelMapperUtil.java:90)
	at com.atlassian.jira.plugin.issuenav.viewissue.webpanel.WebPanelMapperUtil.create(WebPanelMapperUtil.java:60)
	at com.atlassian.jira.plugin.issuenav.action.IssueAction.populateIssueFields(IssueAction.java:163)
	at com.atlassian.jira.plugin.issuenav.action.IssueAction.doDefault(IssueAction.java:132)
	at sun.reflect.GeneratedMethodAccessor900.invoke(Unknown Source)
	at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
	at java.lang.reflect.Method.invoke(Method.java:606)
	at webwork.util.InjectionUtils$DefaultInjectionImpl.invoke(InjectionUtils.java:70)
	...
Caused by: java.lang.IllegalArgumentException: Numbers of source Raster bands and source color space components do not match
	at java.awt.image.ColorConvertOp.filter(ColorConvertOp.java:482)
	at com.sun.imageio.plugins.jpeg.JPEGImageReader.acceptPixels(JPEGImageReader.java:1258)
	at com.sun.imageio.plugins.jpeg.JPEGImageReader.readImage(Native Method)
	at com.sun.imageio.plugins.jpeg.JPEGImageReader.readInternal(JPEGImageReader.java:1226)
	at com.sun.imageio.plugins.jpeg.JPEGImageReader.read(JPEGImageReader.java:1034)
	at javax.imageio.ImageIO.read(ImageIO.java:1448)
	at javax.imageio.ImageIO.read(ImageIO.java:1352)
	at com.atlassian.core.util.thumbnail.Thumber.getImage(Thumber.java:459)
	at com.atlassian.jira.issue.thumbnail.DefaultThumbnailManager$1.getImage(DefaultThumbnailManager.java:212)

Unfortunately, I seem to be unable to attach any files to this ticket so you can find both the full exception log as well as an example of an image that fails here:
http://www.chuckburt.com/dropbox/JRA-Assets.zip

- - Sort By Name
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  - Ascending
  - Descending
  - Thumbnails
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image_with_problems.gif.tmp
39 kB
10/Jan/2012 4:36 PM
image001.PNG
28 kB
17/Dec/2012 1:23 PM

is duplicated by

JRACLOUD-26615 Thumbnails / Attachments Section not Shown with JPEGs with color profiles

Closed

is related to

JRACLOUD-29357 Error in attachmentmodule when some files is attached

Closed

JRASERVER-26299 Images of .gif or .png format fail to appear on ticket

Closed

JRACLOUD-35237 Attachment thumbnails generation failed with some image

Closed

Loading...

Type: Bug
Resolution: Obsolete
Priority: Medium
Component/s: Issue - View (Internal developer use only)
Labels:
Environment:

Client: Mac OS 10.6.x, FF 7.0.1
Server: Standalone (Apache Tomcat Version 6.0.32, Java(TM) SE Runtime Environment (build 1.6.0_26-b03))

Bug Fix Policy:
View Atlassian Cloud bug fix policy

NOTE: This bug report is for JIRA Cloud. Using JIRA Server? See the corresponding bug report.

When attaching .gif or .png images to a JIRA ticket under v4.4.1#660-r161644, they don't appear on the ticket main page. The Attachments section does appear (as opposed to when there are no attachments), however, it appears empty. You must go into "Manage attachments" to view the attachment in question.

I saw ~~JRA-19557~~ so this may be related, however the exception looks quite a bit different so I figured I would open a separate ticket and let you decide to close as duplicate and reopen that if applicable.

Here is the first portion of the exception.

2011-11-17 09:21:14,072 http-127.0.0.1-8080-20 ERROR cburt 561x496995x1 1e7rt94 10.128.9.139,127.0.0.1 /browse/CREATIVE-648 [webwork.util.ValueStack] query="/thumbnails" {[id="null" type="5" values=""]} {[id="thumbnails" type="8" values=""]}
java.lang.reflect.InvocationTargetException
	at sun.reflect.GeneratedMethodAccessor955.invoke(Unknown Source)
	at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
	at java.lang.reflect.Method.invoke(Unknown Source)

The second error expected behaviour after attaching the image gif in JIRA 5.2.2:

2012-12-17 18:58:22,242 http-bio-8080-exec-19 WARN admin 1138x57x1 1f6j7xn 0:0:0:0:0:0:0:1 /secure/IssueAction!default.jspa [jira.issue.thumbnail.DefaultThumbnailManager] Error writing to thumbnail file: C:\JIRA\5.2.1\atlassian-jira-5.2.1\jira-home\data\attachments\DEMO\DEMO-5\thumbs\_thumb_10100.png
javax.imageio.IIOException: Unexpected block type 0!
	at com.sun.imageio.plugins.gif.GIFImageReader.readMetadata(GIFImageReader.java:722)
	at com.sun.imageio.plugins.gif.GIFImageReader.getWidth(GIFImageReader.java:167)
	at com.atlassian.jira.issue.thumbnail.DefaultThumbnailManager$ImageDimensionsHelper.dimensionsForImage(DefaultThumbnailManager.java:535)
	at com.atlassian.jira.issue.thumbnail.DefaultThumbnailManager$5.withInputStream(DefaultThumbnailManager.java:383)
	at com.atlassian.jira.issue.thumbnail.DefaultThumbnailManager$5.withInputStream(DefaultThumbnailManager.java:379)

See image001.PNG.

Additionally the following can occur which is specific to thumbnails:

2013-12-19 23:58:00,430 http-bio-443-exec-45 ERROR john.liew 1438x7500x1 1rmvdjp 203.167.201.206 /secure/IssueAction!default.jspa [core.util.thumbnail.Thumber] Unable to create thumbnail image for id 30080
java.io.IOException: Cannot read the image
	at com.atlassian.jira.issue.thumbnail.DefaultThumbnailManager$1.getImage(DefaultThumbnailManager.java:215)
	at com.atlassian.core.util.thumbnail.Thumber.createThumbnail(Thumber.java:416)
	at com.atlassian.core.util.thumbnail.Thumber.retrieveOrCreateThumbNail(Thumber.java:384)
	at com.atlassian.jira.issue.thumbnail.DefaultThumbnailManager$2$1.withInputStream(DefaultThumbnailManager.java:282)
	at com.atlassian.jira.issue.thumbnail.DefaultThumbnailManager$2$1.withInputStream(DefaultThumbnailManager.java:278)
	at com.atlassian.jira.issue.thumbnail.DefaultThumbnailManager.withStreamConsumer(DefaultThumbnailManager.java:432)
	at com.atlassian.jira.issue.thumbnail.DefaultThumbnailManager.access$700(DefaultThumbnailManager.java:57)
	at com.atlassian.jira.issue.thumbnail.DefaultThumbnailManager$2.get(DefaultThumbnailManager.java:277)
	at com.atlassian.jira.issue.thumbnail.DefaultThumbnailManager$2.get(DefaultThumbnailManager.java:239)
	at com.atlassian.util.concurrent.ManagedLocks$ManagedLockImpl.withLock(ManagedLocks.java:303)
	at com.atlassian.jira.issue.thumbnail.DefaultThumbnailManager.doGetThumbnail(DefaultThumbnailManager.java:239)
	at com.atlassian.jira.issue.thumbnail.DefaultThumbnailManager.getThumbnail(DefaultThumbnailManager.java:159)
	at com.atlassian.jira.issue.thumbnail.DefaultThumbnailManager.getThumbnail(DefaultThumbnailManager.java:147)
	at sun.reflect.GeneratedMethodAccessor525.invoke(Unknown Source)
	at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
	at java.lang.reflect.Method.invoke(Method.java:606)
	at com.atlassian.util.profiling.object.ObjectProfiler.profiledInvoke(ObjectProfiler.java:83)
	at com.atlassian.jira.config.component.SwitchingInvocationHandler.invoke(SwitchingInvocationHandler.java:28)
	at com.sun.proxy.$Proxy188.getThumbnail(Unknown Source)
	at sun.reflect.GeneratedMethodAccessor525.invoke(Unknown Source)
	at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
	at java.lang.reflect.Method.invoke(Method.java:606)
	at com.atlassian.plugin.osgi.hostcomponents.impl.DefaultComponentRegistrar$ContextClassLoaderSettingInvocationHandler.invoke(DefaultComponentRegistrar.java:129)
	at com.sun.proxy.$Proxy188.getThumbnail(Unknown Source)
	at sun.reflect.GeneratedMethodAccessor525.invoke(Unknown Source)
	at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
	at java.lang.reflect.Method.invoke(Method.java:606)
	at com.atlassian.plugin.osgi.bridge.external.HostComponentFactoryBean$DynamicServiceInvocationHandler.invoke(HostComponentFactoryBean.java:154)
	at com.sun.proxy.$Proxy188.getThumbnail(Unknown Source)
	at com.atlassian.jira.issue.attachment.AttachmentsCategoriser$AttachmentItemCreator.apply(AttachmentsCategoriser.java:135)
	at com.atlassian.jira.issue.attachment.AttachmentsCategoriser$AttachmentItemCreator.apply(AttachmentsCategoriser.java:125)
	at com.google.common.collect.Lists$TransformingRandomAccessList.get(Lists.java:451)
	at java.util.AbstractList$Itr.next(AbstractList.java:358)
	at java.util.AbstractCollection.toArray(AbstractCollection.java:141)
	at com.google.common.collect.ImmutableList.copyFromCollection(ImmutableList.java:291)
	at com.google.common.collect.ImmutableList.copyOf(ImmutableList.java:260)
	at com.google.common.collect.ImmutableList.copyOf(ImmutableList.java:230)
	at com.atlassian.jira.issue.attachment.AttachmentItems.<init>(AttachmentItems.java:22)
	at com.atlassian.jira.issue.attachment.AttachmentsCategoriser.items(AttachmentsCategoriser.java:81)
	at com.atlassian.jira.plugin.viewissue.AttachmentBlockContextProvider.getContextMap(AttachmentBlockContextProvider.java:116)
	at com.atlassian.jira.plugin.webfragment.CacheableContextProviderDecorator.initContextMap(CacheableContextProviderDecorator.java:70)
	at com.atlassian.jira.plugin.webfragment.CacheableContextProviderDecorator.getContextMap(CacheableContextProviderDecorator.java:46)
	at com.atlassian.jira.plugin.webfragment.contextproviders.MultiContextProvider.getContextMap(MultiContextProvider.java:99)
	at com.atlassian.plugin.web.model.AbstractWebItem.getContextMap(AbstractWebItem.java:30)
	at com.atlassian.plugin.web.model.DefaultWebLabel.getDisplayableLabel(DefaultWebLabel.java:55)
	at com.atlassian.jira.plugin.issuenav.viewissue.webpanel.WebPanelBeanBuilder.getLabel(WebPanelBeanBuilder.java:91)
	at com.atlassian.jira.plugin.issuenav.viewissue.webpanel.WebPanelBeanBuilder.builder(WebPanelBeanBuilder.java:72)
	at com.atlassian.jira.plugin.issuenav.viewissue.webpanel.WebPanelBeanBuilder.buildWithoutHtml(WebPanelBeanBuilder.java:63)
	at com.atlassian.jira.plugin.issuenav.viewissue.webpanel.WebPanelMapperUtil.mapAndRenderPanels(WebPanelMapperUtil.java:90)
	at com.atlassian.jira.plugin.issuenav.viewissue.webpanel.WebPanelMapperUtil.create(WebPanelMapperUtil.java:60)
	at com.atlassian.jira.plugin.issuenav.action.IssueAction.populateIssueFields(IssueAction.java:163)
	at com.atlassian.jira.plugin.issuenav.action.IssueAction.doDefault(IssueAction.java:132)
	at sun.reflect.GeneratedMethodAccessor900.invoke(Unknown Source)
	at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
	at java.lang.reflect.Method.invoke(Method.java:606)
	at webwork.util.InjectionUtils$DefaultInjectionImpl.invoke(InjectionUtils.java:70)
	...
Caused by: java.lang.IllegalArgumentException: Numbers of source Raster bands and source color space components do not match
	at java.awt.image.ColorConvertOp.filter(ColorConvertOp.java:482)
	at com.sun.imageio.plugins.jpeg.JPEGImageReader.acceptPixels(JPEGImageReader.java:1258)
	at com.sun.imageio.plugins.jpeg.JPEGImageReader.readImage(Native Method)
	at com.sun.imageio.plugins.jpeg.JPEGImageReader.readInternal(JPEGImageReader.java:1226)
	at com.sun.imageio.plugins.jpeg.JPEGImageReader.read(JPEGImageReader.java:1034)
	at javax.imageio.ImageIO.read(ImageIO.java:1448)
	at javax.imageio.ImageIO.read(ImageIO.java:1352)
	at com.atlassian.core.util.thumbnail.Thumber.getImage(Thumber.java:459)
	at com.atlassian.jira.issue.thumbnail.DefaultThumbnailManager$1.getImage(DefaultThumbnailManager.java:212)

Unfortunately, I seem to be unable to attach any files to this ticket so you can find both the full exception log as well as an example of an image that fails here:
http://www.chuckburt.com/dropbox/JRA-Assets.zip

- - Sort By Name
  - Sort By Date
  - Ascending
  - Descending
  - Thumbnails
  - List

image_with_problems.gif.tmp
39 kB
10/Jan/2012 4:36 PM
image001.PNG
28 kB
17/Dec/2012 1:23 PM

is duplicated by

JRACLOUD-26615 Thumbnails / Attachments Section not Shown with JPEGs with color profiles

Closed

is related to

JRACLOUD-29357 Error in attachmentmodule when some files is attached

Closed

JRASERVER-26299 Images of .gif or .png format fail to appear on ticket

Closed

JRACLOUD-35237 Attachment thumbnails generation failed with some image

Closed

Assignee:: Unassigned

Reporter:: Chuck Burt

Votes:: 18 Vote for this issue

Watchers:: 19 Start watching this issue

Created:: 17/Nov/2011 3:57 PM

Updated:: 15/Aug/2019 5:36 AM

Resolved:: 26/Feb/2015 6:14 AM

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