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  1. Jira Cloud
  2. JRACLOUD-25092

Searching JIRA issues for special characters (in text fields) does not work, even if these characters have been properly escaped in a quick, simple or advanced (i.e. JQL) search.

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    Description

      NOTE: This bug report is for JIRA Cloud. Using JIRA Server? See the corresponding bug report.

      If you attempt to search JIRA issues for special characters (in text fields), using properly escaped special character syntax (see our documentation on Escaping Special Characters when performing text searches for details), no results are retrieved, even when JIRA issues containing these characters (in the relevant text fields) actually do exist.

      It seems this problem is a bug (and that this functionality should exist in JIRA) because when you attempt to perform a Simple or Quick search like:

      \[

      and you switch to Advanced search, this search term gets resolved to the properly escaped JQL syntax:

      summary ~ "\\[" OR description ~ "\\[" OR comment ~ "\\["

      Further to this it's been found that not only escaping [ does not work, but other characters don't escape correctly.

      We tested the following special characters in our documentation only to find that most of them do not work:

      one+ two- three& four| five! six( seven) eight{ nine} ten[ eleven] twelve^ thirteen~ fifteen* sixteen? seventeen\

      Doing special character searches have the following problems with escaping:

      summary ~ "one\\+" (works)
summary ~ "two\\-" (works)
summary ~ "three\\&" (works)
summary ~ "four\\|" (works)
summary ~ "five\\!" (doesn't work)
summary ~ "six\\(" (doesn't work)
summary ~ "seven\\)" (doesn't work)
summary ~ "eight\\{" (doesn't work)
summary ~ "nine\\}" (doesn't work)
summary ~ "ten\\[" (doesn't work)
summary ~ "eleven\\]" (doesn't work)
summary ~ "twelve\\^" (doesn't work)
summary ~ "thirteen\\~" (works)
summary ~ "fifteen\\*" (works)
summary ~ "sixteen\\?" (doesn't work)
summary ~ "seventeen\u005C" (doesn't work) (special case where \\\ does not work either)

      Attachments

        Issue Links

          blocks

          Bug - A problem which impairs or prevents the functions of the product. JRACLOUD-40790 Searching for JIRA issues containing special characters (in text fields)

          • Low - Low priority issues
          • Closed
          is duplicated by

          Suggestion - JRACLOUD-75866 Searching JIRA issues for special characters (in text fields) does not work

          • Future Consideration
          is related to

          Bug - A problem which impairs or prevents the functions of the product. JRACLOUD-27702 Searching for JIRA issues containing special characters (in text fields), using escaped special character syntax for JAVA SOURCE does not work

          • Medium - Medium priority issues
          • Closed

          Bug - A problem which impairs or prevents the functions of the product. JRASERVER-25092 Searching JIRA issues for special characters (in text fields) does not work, even if these characters have been properly escaped in a quick, simple or advanced (i.e. JQL) search.

          • Medium - Medium priority issues
          • Closed

          ACE-3903 Loading...

          relates to

          Bug - A problem which impairs or prevents the functions of the product. JRACLOUD-26266 JQL search unable to parse ":"

          • Low - Low priority issues
          • Closed

          Suggestion - JRACLOUD-32110 Update documentation regarding escaping special characters in JQL

          • Closed

          Suggestion - JRACLOUD-62859 Escaping special characters in JQL search doesn't work

          • Closed
          mentioned in

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              ohernandez@atlassian.com Oswaldo Hernandez (Inactive)
              jrotenstein JohnA
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                Updated:
                Resolved: