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  1. Jira Cloud (including JIRA Core)
  2. JRACLOUD-24332

Ability to retrieve LDAP properties for a JIRA user from external LDAP directory



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      NOTE: This suggestion is for JIRA Cloud. Using JIRA Server? See the corresponding suggestion.

      Atlassian Status as of 21 December 2015

      Hello All,

      Thanks for voting and commenting on this issue. Your feedback is key to helping us understand how you use JIRA so we can continue improving your experience. We have reviewed this issue over the last few days; however there are not currently any plans to implement this suggestion.

      Please remember that jira.atlassian.com is one of many inputs for the JIRA roadmap. You can learn more about our process here.

      I understand that our decision may be disappointing. Please don't hesitate to contact me if you have any questions.

      Otto Ruettinger
      Principal Product Manager, JIRA
      oruettinger (at) atlassian (dot) com

      Original description
      Similar to CONF-21982 it would be desirable to have the ability to retrieve LDAP properties for users.

      We are using JIRA as a help desk system and have attached it to a Windows Active Directory LDAP server with a plug-in (https://plugins.atlassian.com/plugin/details/16524). The plug-in implements com.opensymphony.user.provider.CredentialsProvider, is able to authenticate the user, add group memberships and store custom user properties as PropertySet attributes in the JIRA database.

      The custom properties are necessary for our support team and are displayed on the user profile and issue screen (ie. for phone dialing without using an external phone book application).

      With JIRA 4.3 there is a possiblity to switch to the provided LDAP integration, but there seems to be no way to retrieve additional LDAP properties.

      We have also investigated in using a separate Crowd installation and delegating user security to Crowd. It is possible to create user defined user and group properties in Crowd but these properties are not synchronized into the JIRA database.


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              Unassigned Unassigned
              klaus.kreuzwieser Klaus Kreuzwieser
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