Uploaded image for project: 'Jira Platform Cloud'
  1. Jira Platform Cloud
  2. JRACLOUD-11444

Inability to edit Resolution of closed issue causes confusion

XMLWordPrintable

    • 2
    • 26
    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      Update 16 January 2023

      I have reopened this ticket and reframe it as I think the functionality caused confusion. There are serveral reasons you may not be able to edit the resolution of a Done issue.

       

      If you see the text "You cannot edit the resolution field", it may mean that you need to add the Resolution field to your View screen for this issue type.

      It could also mean that you have the workflow property jira.issue.editable:false on the issue's current status.

      ***
      Did not find the way to change the resolution type after the issue was resolved

        1. image-2024-01-12-09-26-59-518.png
          24 kB
          Anusha Rutnam
        2. Screen Recording 2024-01-02 at 9.41.26 pm.mov
          570 kB
          Anusha Rutnam
        3. screenshot-1.png
          24 kB
          Anusha Rutnam

              Unassigned Unassigned
              e9a57637c741 A
              Votes:
              75 Vote for this issue
              Watchers:
              46 Start watching this issue

                Created:
                Updated: