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  1. Jira Server and Data Center
  2. JRASERVER-63068

Better warning message in Installer when JIRA upgrade failed because of file permission

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    Details

    • Type: Suggestion
    • Status: Gathering Interest (View Workflow)
    • Resolution: Unresolved
    • Fix Version/s: None
    • Component/s: None
    • Labels:
    • UIS:
      1
    • Support reference count:
      18
    • Feedback Policy:
      We collect Jira feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      Description

      NOTE: This suggestion is for JIRA Server. Using JIRA Cloud? See the corresponding suggestion.

      JIRA upgrade tool should have a better warning/error message when it fail because of the file permission issue. Current message in Linux:

      Your instance of JIRA is currently being upgraded.
      Shutting down JIRA...
      Checking if JIRA has been shutdown...
      Backing up the JIRA installation directory
      com.install4j.runtime.beans.actions.files.CreateZipFileAction failed

      If skip zip:

      Your instance of JIRA is currently being upgraded.
      Checking if JIRA has been shutdown...
      Deleting the previous JIRA installation directory...
      Error while attempting to remove the previous installation directory. Some files may be in use. Please close all related programs and try again.
      Ignore [i, Enter], Retry [r], Quit [q]

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              Assignee:
              Unassigned
              Reporter:
              khannon Keri Duthie (Inactive)
              Votes:
              4 Vote for this issue
              Watchers:
              8 Start watching this issue

                Dates

                Created:
                Updated: