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  1. Jira Cloud (including JIRA Core)
  2. JRACLOUD-65045

Unable to View or Edit Versions in a Project

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    Details

    • Support reference count:
      35
    • Symptom Severity:
      Minor
    • UIS:
      20

      Description

      Summary

      Cloud Customers are unable to view or edit Versions in their project though they appear in the Summary Page

      Environment

      • 1000.73.0

      Steps to Reproduce

      Unable to reproduce as new Versions created are show in the "Releases" view

      In the Customer's Environment:

      1. Click on Releases in the sidebar and no Versions are shown
      2. Go into the Project's settings, Versions are shown in the Project Summary
      3. Click on Versions in the Project Settings sidebar, no Versions are shown; this appears to the same "Releases" page

        Expected Results

      All Versions show

      Actual Results

      Looking at the Project Summary, we see multiple versions listed, however if we click the Versions link in the sidebar, no versions are shown. Noticed that the URL for this Version "Releases" Page is https://URL/plugins/servlet/project-config/PROJECTKEY/administer-versions

      Using a different URL https://URL/plugins/servlet/project-config/PROJECTKEY/versions, we can see the Components that were created

      Notes

      This behaviour may happen when using an Ad Blocker using EasyPrivacy ( https://easylist.github.io/ ) setting. Make sure this is not enabled in the browser.

      Attempted to create versions in the 'versions' URL and they show in 'administer-versions'

      Workaround

      Navigate to the Versions page using below url:
      https://URL/plugins/servlet/project-config/PROJECTKEY/versions

        Attachments

        1. 1.ProjectSettings.png
          1.ProjectSettings.png
          336 kB
        2. 2.Administer-Versions.png
          2.Administer-Versions.png
          175 kB
        3. 3.ReleasesSidebar.png
          3.ReleasesSidebar.png
          203 kB
        4. 4.Versions.png
          4.Versions.png
          459 kB

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              • Assignee:
                Unassigned
                Reporter:
                scranford Shawn Cranford
              • Votes:
                15 Vote for this issue
                Watchers:
                34 Start watching this issue

                Dates

                • Created:
                  Updated:
                  Resolved: