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Details

Type: Bug
Resolution: Won't Fix
Priority: Highest
Fix Version/s: None
Affects Version/s: 7.1.0, 7.2.3, 8.20.24, 9.4.8
Component/s: Dashboard & Gadgets
Labels:
- affects-server
- pse-request

Introduced in Version:
7.01
Support reference count:
47
Symptom Severity:
Severity 2 - Major
UIS:
151
Bug Fix Policy:
View Atlassian Server bug fix policy
Current Status:

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Atlassian Update: 6th February 2024

Hi everyone,

This issue has been reviewed by the Jira Data Center Development team. As a result of our investigation, we have decided to freeze our work on this issue. Broken gadget titles when Jira runs behind a proxy with authentication are not a problem with Jira itself, but rather with its configuration. Jira’s architecture requires it to be able to send requests to itself. A guide has been created explaining the process of Jira accessing gadget translations and providing detailed instructions on how to configure the proxy to whitelist text resources and load them without authentication from a trusted place. Atlassian understands the inconvenience this may cause and is committed to providing the necessary resources to assist customers in resolving this issue.

Best regards,
Konrad Plasota
Software Engineer

Show
Atlassian Update: 6th February 2024 Hi everyone, This issue has been reviewed by the Jira Data Center Development team. As a result of our investigation, we have decided to freeze our work on this issue. Broken gadget titles when Jira runs behind a proxy with authentication are not a problem with Jira itself, but rather with its configuration. Jira’s architecture requires it to be able to send requests to itself. A guide has been created explaining the process of Jira accessing gadget translations and providing detailed instructions on how to configure the proxy to whitelist text resources and load them without authentication from a trusted place. Atlassian understands the inconvenience this may cause and is committed to providing the necessary resources to assist customers in resolving this issue. Best regards, Konrad Plasota Software Engineer

Description

Summary

When JIRA is running behind proxy that requires authentication, the gadget titles are broken and are showing: "_MSG_gadget.project.title_"

Environment

JIRA behind proxy
Proxy requiring authentication

Steps to Reproduce

Install nginx as reverse proxy for JIRA locally.
Turn on basic authorisation on nginx

Expected Results

Gadgets should work normally

Actual Results

Gadgets title start to show "_MSG_gadget.project.title_".

Workaround

Possible workaround is described at https://confluence.atlassian.com/jirakb/how-to-fix-gadget-titles-showing-as-__msg_gadget-813697086.html

Attachments

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confluence-gadget-title-problem.JPG
70 kB
30/Aug/2017 2:02 PM
gadget-error2.gif
43 kB
30/Sep/2016 1:59 PM

Issue Links

is related to

JSWSERVER-15855 after upgrade jira gadget showing as "_MSG_gadget.quicklinks.title_"

Gathering Interest

relates to

JRASERVER-59892 Gadgets title are showing as __MSG_gadget.xxxxxxx

Closed

JRASERVER-64137 As an JIRA Administrator I want JIRA to do call to itself by internal call instead of remote network call

Gathering Interest

BOAR-113 Loading...

mentioned in: Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...

(9 mentioned in)

Activity

People

Assignee:: Konrad Plasota

Reporter:: Ruchi Tandon

Votes:: 77 Vote for this issue

Watchers:: 70 Start watching this issue

Dates

Created:: 02/Jun/2016 9:53 AM

Updated:: 07/Feb/2024 2:09 AM

Resolved:: 06/Feb/2024 2:01 PM