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  1. Jira Server and Data Center
  2. JRASERVER-30790

JIRA is not able to handle the MsOutlook content with a newline

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      Description

      NOTE: This bug report is for JIRA Server. Using JIRA Cloud? See the corresponding bug report.

      Steps to replicate:

      1. Create a comment handler from JIRA Incoming Mail Service
      2. Use MsOutlook 2010 and create an email to comment on an issue. The content of the message contains newline:
      3. When the email's content is captured and added as a comment, the content places a newline with additional empty new line

        Attachments

        1. comment.png
          comment.png
          8 kB
        2. header.jsp
          2 kB
        3. mail-vs-jira.png
          mail-vs-jira.png
          68 kB
        4. outlook.PNG
          outlook.PNG
          70 kB
        5. script_vs_p_and_br.png
          script_vs_p_and_br.png
          11 kB

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              Assignee:
              Unassigned
              Reporter:
              isiagian Immanuel Siagian (Inactive)
              Votes:
              23 Vote for this issue
              Watchers:
              20 Start watching this issue

                Dates

                Created:
                Updated: