Setting resolution field as an edit issue action does not set the resolved date of issue

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    • Type: Bug
    • Resolution: Unresolved
    • Priority: Low
    • None
    • Affects Version/s: 8.2.1
    • Component/s: Actions
    • Severity 3 - Minor
    • 3

      Issue Summary

      Setting the resolution field as an edit issue action does not set the resolved date of the issue

      This is reproducible on Data Center: (yes) / (no)

      Steps to Reproduce

      1. Create an automation rule with an issue transitioned trigger.
      2.  An Edit issue field action to set the Resolution field

      Expected Results

      Issue is transitioned and the Resolution and Resolved date is set successfully. As the trigger is issue transitioned trigger, expect the Resolved date to be set.

      Actual Results

      The issue  resolution is set, but not resolved date

       

      Workaround

      • Set resolution field in the Transition Issue action instead of in the Edit issue fields action

        or
      • Set resolution field with a Update Issue field post-function in your transition, and skip Resolution in the Edit issue fields action entirely.

            Assignee:
            Unassigned
            Reporter:
            Manojkumar Ramadoss
            Votes:
            18 Vote for this issue
            Watchers:
            18 Start watching this issue

              Created:
              Updated: