Issue
The automation module that comes out-of-the-box in Jira Service Management (JSM) projects has an action that allows request to be automatically approved or declined based on some condition, as explained in Auto-approve requests.
An example of automation rule that can be configured using the JSM automation feature is illustrated in the screenshot below:
When using instead the automation module from the add-on Automation from Jira, it is unfortunately possible to auto-approve requests. When configuring an automation rule that will automatically transition a request from the status "Waiting for Approval" using the "Approved" transition, this rule will fail with the following error:
No matching transitions could be found for issues (with current status):
Suggestion
Add a new action to Automation for Jira to allow requests to be automatically approved or declined.
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![[JIRA Server (Bulldog)] Story - Created by Jira Software - do not edit or delete. Issue type for a user story.](https://bulldog.internal.atlassian.com/images/icons/issuetypes/story.svg "[JIRA Server (Bulldog)] Story - Created by Jira Software - do not edit or delete. Issue type for a user story.")
A4J-2911
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[JIRAAUTOSERVER-372] Add the ability to automatically approve or decline requests using a rule from Automation for Jira
This is crazy, that in Legacy automation you can, but in new automation rules there is no way!
We need this auto-approval feature to be moved to Automation for Jira since it offers a lot more configuration options: Our specific use case would be to auto-decline issues after 10 days if no proper approval has been made and it's impossible to configure that with Legacy automation alone.