Issue
The automation module that comes out-of-the-box in Jira Service Management (JSM) projects has an action that allows request to be automatically approved or declined based on some condition, as explained in Auto-approve requests.
An example of automation rule that can be configured using the JSM automation feature is illustrated in the screenshot below:
When using instead the automation module from the add-on Automation from Jira, it is unfortunately possible to auto-approve requests. When configuring an automation rule that will automatically transition a request from the status "Waiting for Approval" using the "Approved" transition, this rule will fail with the following error:
No matching transitions could be found for issues (with current status):
Suggestion
Add a new action to Automation for Jira to allow requests to be automatically approved or declined.
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A4J-2911 Loading...